Donald Palmer

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• Technology Modernization and Hybrid Multi-Cloud Consulting, Identifies technology solutions to improve consistency, scale and reliability for comprehensive future-state strategic vision for technology enabled businesses
• Partners with business and technology leaders to discover and design strategic roadmaps of technology led maturity and value development
• Cloud Advisory Lead to PepsiCo team to align business and technology strategies for global cloud migrations and transition through delivery for Pepsi Brands, Europe, Africa, Middle East business objects, Tableau Cloud, Latin America Cloud Migrations, Creating a WebLogic Migration Platform, Voice Pick Migrations and a Oracle EBS migration in Vietnam
• Engaged to lead a technical due diligence in consideration of an acquisition of an education software platform and managed services leader
• Performed a high-level IT technology SWOT assessment for fast feedback on available information from workshops and data rooms to assess near to mid-term opportunities but more importantly long-term improvement of the companies business platform with a clear path to cloud deployment (or migration)
• Developed a 3-year cost optimization roadmap and cost management framework to drive technology modernization and cost optimization for a global car rental company.

• Program lead to drive M&A integration efforts to align and integrate acquired companies within Salesforce systems and processes for AWS Cloud Integration, Employee Success, Finance, GTM, Sales, etc.
• Partners with cross-functional stakeholders and teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional – AWS Cloud Integration, Product Owners, Scrum Masters, Engineering, Platform Engineering, TechOps, Release Engineering, Capacity, Functional Managers, Release Management, etc.).
• Coordinated integrations and migrations from the following systems: ServiceNow, Netsuite, Oracle HCM, WorkDay, ADP, Expensify, Concur, LinkedIn, Quickbooks, Salesforce, Payworks, BambooHR
• M&A Integrations included Tableau, Mulesoft, Vlocity, Clicksoft, CMO Club, Evergage, Mobify

• Chosen by executive leadership within Pennsylvania Higher Education Assistance Agency (PHEAA) to provide technology vision, strategic direction and enable rapid growth of commercial business through a turn-around of cloud transformation delivery. (Phase1)
• Led a cross-functional on-shore team of 15 infrastructure architects, Cloud and DevOps Engineers to deliver PHEAA’s first AWS go-live for phase 1 of mainframe & infrastructure, to successfully meet a federal commitment date in 2020.
• Directed Infrastructure’s first three SAFe Agile Program Increment planning process via enterprise resource planning empowering leadership to right-size the cloud team to support the 2020 delivery.
• Collaborated with partner organizations to an architectural review process and architecture and design package, eliminating recurring project delays and >$100k in rework
• Implemented PHEAA’s first cloud financial operations resulting in over 10% savings in the first three months
• Staff included 15 onshore infrastructure architects, cloud and DevOp engineers.

• Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned global accounts which included all complex, high-value cross-cloud customers for Skyhigh / McAfee's MVision Cloud Access Security Broker (CASB) enterprise security platform
• Designed and implemented Engagement Management strategy to steam-line customer CASB implementation activities and Professional Services to build and maintain customer and partner relationships at all levels of the organization, influence long-term strategic direction and act as trusted advisor and influencer
• Managed 20 professional services / delivery consultants and 8 Customer Success managers
• Increased business agility improved synergies between operations and sales and reduced business risks and time to implementation by over 70%
• Defined Customer Success strategy by partnering with internal sales and various business resellers across the entire sales cycle to understand potential client needs and seamlessly and effectively speak to McAfee’s Skyhigh product and services to help them acquire, engage and retain new customer through a cohesive strategy including Brand Awareness, Content Strategy, User Experience, and Digital Marketing and Analytics
• Improved business processes cut sales teams Lead-to-cash (LTC) by a minimum of 30% globally
• Owned all primary Customer communication and resolve escalations with autonomy related to the services provided by McAfee MVision Cloud
• Collaborated with the Sales organization to identify new opportunities and lead in closing incremental revenue and securing long-term renewals
• Ensured ongoing adoption by customers through continuous innovation of the MVision Cloud feature set
• Acted as a liaison between Product Management and customers with a focus on feature collaboration and communicating the MVision Cloud roadmap in a balanced "one-versus-many" approach required by the SaaS model
• Collaborated with customer's implementation partners to achieve overall satisfaction with the solution and to create a trusted 3-way partnership between customer, partner and McAfee MVision Cloud
• Built a solid base of referenceable customer contacts including Disney, EA Sports, Caesar's Entertainment, L3 Technologies, and several federal government "Fed Ramp" customers.

• · Provided advisory services to IBM customer organizations (American Girl and Navy Exchange Command) to guide them on large complex programs and in making decisions on program management, cloud adoption and digital strategies, release management and software selection and implementation utilizing Agile Methodologies.
• · Provided a vendor assessment of a comprehensive content management solution for building websites, mobile apps and forms of Adobe Experience Manager (AEM) and Adobe Campaign Manager. Coordinated the implementation and set-up with American Girl.
• Created PMO strategy for Navy Exchange Command to interact with other DOD command entities to provide advisory services on infrastructure and security assessment of DOD security compliance (DIACAP-DoD Information Assurance Certification and Accreditation Process).
• · Implemented a vendor selection process for the selection of fraud software, reducing an exhaustive evaluation process for RFP responses focusing strictly on requirements and providing weightages for vendor evaluation.

• Provided cloud consulting advisory services with a specific focus on solutions aimed at delivering Cloud and IT transformation (e.g
• Azure, AWS and bimodal strategies) for large, complex, multi-year transformational programs to various Fortune 500 customers of TCS including: Ardent Mills, DOW, DuPont, Bank of America, Western Union, Bank of Montreal, Lamb Weston, Charter Communication, Cox Communication and UPS
• P&L responsibilities of $45M including adding $12M in new professional services bookings to a previously underperforming cloud consulting services business doubling business with repositioning of consulting capabilities with the company and industry
• Galvanized existing client sales by 65% recouping $1M EBITDA within 5 months of managing practice
• Drove sales cost reduction 37% while increasing gross margins by 20% and decreasing operating costs 25%
• Successfully restructured business model from a traditional transactional to solutions focused model reducing operating costs 25%
• Global Delivery model included more than 30 offshore delivery personnel and 20 professional services / onshore consultants and creating a holistic set of well-defined best practices to conduct analysis, planning, design, implementation and earned value metrics (EVM) for transformation programs
• Created Service and Release Management strategy for implementation and governance utilizing SAFe principals for financial institutions (e.g
• Bank of America, Western Union, Bank of Montreal) as a catalyst for DevOps and Continuous Development (CI/CD)
• Strategy projected a 20-30% cost savings through the implementation of development and release processes.

• Worked with Infosys's most strategic customers (e.g
• Director, VP and C-Level executives) along with Global and Enterprise account teams and sales leadership to drive the biggest changes and adoption in cloud and service solutions
• Developed an architectural and hybrid cloud (AWS) technology blueprint with associated prototype of new capabilities for web functionality and ecommerce utilizing IBM Websphere for T-Mobile
• Develop TCO, ROI and Value Models to help Customers understand the cost/benefit equation associated with Cloud computing
• Increased program margins by 8 points through efforts which included lean release management activities and SAFe agile programs

• Designed and implemented a Program Management Office for Hewlett Packard's Global Network Automation Division using a combination of Six Sigma methodologies and ITIL principles to increase workforce productivity. Over 300k contingent workforce hours saved through automation efforts to drive a cost savings of greater than $25M in one year.

• Engaged by Time Warner to create a Program Management Office to own and manage all deployment and product launch activities through their 4G Wireless MVNO agreements with Sprint and Clearwire to their national customer base among 6 regions and more than 30 divisions in the Time Warner footprint, including North Carolina, Texas, Kansas, Ohio, New York, California and Hawaii.

• Created Comcast's Program Management Office to ensure program and projects to meet organization goals and requirements for all phases of the product development life-cycle for interactive television (iTV) and deployment to customers such as ESPN, CNN, QVC, HSN and The Weather Channel.

• Motorola acquired Leapstone Systems, Inc August 2007 to further the product development of the Communications Convergence Engine suite as a Service delivery platform for AT&T’s U-Verse IPTV enterprise and manage an on-site Program Office and key executive relationships with AT&T executives and other key sponsors.
• Oversight Management with AT&T for U-Verse to be conversant in the underlying operations and client environmental and placement metrics that drive the ebbs and flows in revenue and affect positive movement in each on a peer-level dotted line relationship with strategy and operations. Developed market requirements deemed critical for market acceptance, including a cross-section of customer input, system evolution, market and industry technology trends, and leading competitive benchmarking and analysis. Report to both AT&T and Motorola leadership with respect to their performance, industry revenue cycle trends, and new revenue cycle technologies.
• Created a 20-person Program Management Office (PMO) to manage overall U-verse program initiatives, drive strategic partnerships and manage external vendors with internal customers and various other 3rd parties to manage conflicts and ascertain desired program outcomes.
• Managed a detailed budget of $16.5M annually in which costs were reduced by an average of 15% annually including a 4% average SG&A reduction.

• Managing Director of a professional services organization comprised of 30 management consultants providing strategic technical advisory and program/project management to various Fortune 500 firms. Served client executive leadership to provide strategic and operational consulting, and drive results by working as an extension of the client team for a variety of technical program assignments.
• o Led the merger with Leapstone Systems, Inc. which acquired WinDon, Inc. in November 2006. to further the product development of the Communications Convergence Engine suite and align with the architectural framework to empower converged service providers to expand and evolve their product portfolios to include all elements of the triple/quad play, including IPTV, VoIP, high-speed internet data and fixed mobile convergence.
• Established on-site Program Office(s) for AT&T executives and other key sponsors in St. Louis, MO and Hoffman Estates, IL to deploy the Communication Convergence Engine as key part AT&T’s U-Verse IPTV enterprise.
• Managed the deployment and further portfolio product development of the Communications Convergence Engine as the service delivery platform for Verizon Wireless’ V-Cast.
• Created a comprehensive telecommunications strategic sourcing strategy and employed with clients to negotiate telecommunications savings of an average of 43%. (Neiman Marcus, Zales, Wells Fargo, DuPont and Daimler Chrysler
• Designed a custom mobile eCommerce solution architecture for field sales automation to increase sales efficiencies by 23%. (RedBull)
• Created Product Marketing PMO office strategy to increase development efficiencies between business and technical entities and the launch of products. (Verizon Wireless)

• Engagement Senior Manager for Communications, Media and Entertainment practice, mobilized and managed engagement teams, defines deliverable structure and content, oversees proposal development and pursuit team activities, manages engagement economics and risk, quality of work products, and manages C-level client relationship for day-to-day expectations and satisfaction.
• Fulfilled role as Chief of Staff to an equity investment client to facilitate communication investment objectives and provide insights and guidance across numerous cross-functional business initiatives and partner with various partners and equity funds.
• Created due diligence strategy to accelerate equity investor decision to undertake major investments in Competitive Local Exchange Carriers (CLECS).
• Created comprehensive PMO Strategy & Governance model with a proven value proposition to reduce product time to market, create higher project efficiencies, assurance of quality and customer experience and continuous improvement through defined project success metrics.

• Metropolitan Fiber Systems, Inc. (MFS) - Senior Director, Business Technology & Operations (01/1995 - 07/1996) - Acquisition 7/1996
• Principal Technical Leader for nationwide Fiber Optic network for operations and maintenance in 32 metropolitan areas nationwide. Managed 25 Senior Directors, Directors and Management direct reports. Facilitated the design and development of companies OSS/BSS for an entire sale to billing operations support system to enable the sales, deployment, billing and ongoing maintenance and operations of all metropolitan fiber ring and long-haul circuitry.
• Responsible as the engagement lead for the M&A integration for services acquired from MCI. Including managing all cross-functional dependencies between business and technology entities of both WorldCom and MCI. Working directly with Senior Executives, legacy business and technology owners to manage scope, cross-deal project plans, schedules, and critical path milestones.

• Principal Technical Control and communications facilities director for both onshore and shipboard communications systems including communication security equipment.
• Commander US Naval Central Command (COMUSNAVCENT), Manama, Bahrain (Staff Position): Managed PMO Office for governing the buildout of a US Navy and Joint Services Satellite Communications and Operations facility in Manama, Bahrain. Provided a centralized management structure for facilitating between all vendors, contractors, service members, DOD and Federal Government entities. Oversaw 25 direct reports. Responsible for reporting Operations and Communications status directly to a 3-star Vice-Admiral as part of staff and regular reporting to Pentagon / DOD officials and US Central Command. (1993-1995)
• Naval Computer and Telecommunications Area Master Station, Wahiawa HI: Directly oversaw the modernization and automation program of the US Navy’s Eastern Pacific Master Communication’s Technical Control facility in Wahiawa, HI and including all reporting entities in San Diego, CA; Stockton, CA; Adak, AK; Barber’s Point, HI; Pearl Harbor, HI. Directly managed 20 service members and over 200 in-direct reports of technical control supervisors, electronics maintenance, and cryptographic professionals
• Honorable Discharge January 1995
• Multiple awards and commendations including: Navy Commendation Medal; Navy Achievement Medal; Southwest Asia Service Medal (Protected Veteran)