Donsha Crutcher
Detroit,MI
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Badge Administrative
Marathon Oil
Detroit, MI
07.2024 - Current
- Marathon refinery hires different contractors from different states to come clean and do maintenance on the refinery. My duties included, but are not limited to:
- Collecting information from the contractors like driver's license, social security number, and forms that had to be filled out to check and see if the contractor completed their drug test, background check, and orientation.
- I then input the information that was given, if it was completed, into a system called the lenal. After I input the information in the lenal system, I then take a picture of the contractor, make the badge, and collect the information for them to get parking passes. I used two computers, one just for the lenal and the other for the wiz, for my appointments, one to make liberes numbers, and for excel and check there disa.
Loan Processor
Proctor loan Protector
Troy, MI
06.2024 - 07.2024
- Outbound call to borrowers to update them on information that I need in order to complete and finish processing their claim.
- Outbound call to borrowers to update them on information that I need in order to complete and finish processing their claim.
- Processed more than a hundred claims a day, following updates on the borrowers' information. Call contractors to obtain a contract waiver signature on a proposal.
- Closed out claims, so borrowers can get final pay to finish fixing home. Sent out emails to different parties or made outbound calls to insurance companies, borrowers, and contractors to ensure that things are updated so that the claims can run smoothly.
- Entry data, as far as communicating with different departments within the company, to let them see what I have done so far or waiting on to complete the claim to be closed out.
- Worked with different Excel, PowerPoint within company needs as well.
Administrative Assistant/Front Desk Receptionist
Payne's Landscaping
Detroit, MI
11.2021 - 04.2024
- Entered data accurately and efficiently into the system to maintain organized records, coordinated and executed successfully with events from start to finish, considering all logistic details.
- Answer phones promptly and professionally to assist and direct callers and inquiries.
- Maintained and organized filing system to easily retrieve documents when needed.
- Provided exceptional customer service to address inquiries and resolve issues promptly
- Scheduled and coordinated meetings while considering availability and priorities of all participants.
Administrative Assisting Supervisor
Circle Of Love facility care
Detroit, MI
12.2014 - 12.2021
- Oversees the employees' job duties to ensure they were doing their job professionally and maintained a clean work environment.
- Oversees the employees' job duties to ensure they were doing their job professionally and maintained a clean work environment.
- Maintain client information in different systems and formats, i.e., emails, labels, reports, inventories, and expedite purchases of supplies.
- Performed administrative duties to support tasks for the administrative staff.
- Organized meetings and special events and administered day-to-day company needs.
Education
High School Diploma -
Highland Park Career Academy
Highland Park, MI06-2010
Medical Assistant Certifiate - Medical Assisting
Highland Park Career Acadmey
Highland Park, MI06-2008
Some College (No Degree) -
Wayne County Community College District
Detroit, MISkills
- Resolving disputes
- Dispute Resolution
- Problem-Solving
- Analytical Thinking
- Team Collaboration
- Excellent Communication
- Time Management
- Professionalism
- Critical Thinking
- Decision-Making
- Reception oversight
- Workflow Optimization
- Spreadsheet Management
- Information Security
- Meeting planning
- Filing
- Data Entry
- Customer Service
- Clinical Documentation
- Appointment Setting
- Virtualization Technologies
- Goal Setting
- Microsoft Excel and PowerPoint
- Google Drive
- Analytical
- Clerical Support
Timeline
Badge Administrative
Marathon Oil
07.2024 - Current
Loan Processor
Proctor loan Protector
06.2024 - 07.2024
Administrative Assistant/Front Desk Receptionist
Payne's Landscaping
11.2021 - 04.2024
Administrative Assisting Supervisor
Circle Of Love facility care
12.2014 - 12.2021
High School Diploma -
Highland Park Career Academy
Medical Assistant Certifiate - Medical Assisting
Highland Park Career Acadmey
Some College (No Degree) -
Wayne County Community College District
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