Donshana Track
Violet,LA
Overview
7
7
years of professional experience
Work History
Mail Carrier
United States Postal Office
05.2022 - 09.2024
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
Front Desk Receptionist
Lovett Dental
01.2020 - 07.2022
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Customer Service Representative
United Healthcare
10.2017 - 12.2020
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
Timeline
Mail Carrier
United States Postal Office
05.2022 - 09.2024
Front Desk Receptionist
Lovett Dental
01.2020 - 07.2022
Customer Service Representative
United Healthcare
10.2017 - 12.2020
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