Donshaye Frazier
Winston Salem,North Carolina
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
9
9
years of professional experience
Work History
Service Technician
Adapt Health
02.2025 - Current
- Installed and maintained medical equipment, ensuring functionality and safety standards.
- Conducted routine inspections and troubleshooting of devices to uphold quality service.
- Collaborated with healthcare professionals to assess equipment needs and provide solutions.
- Educated patients on proper use of medical devices, enhancing user experience and compliance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Delivery Associate
336 Express
10.2022 - 02.2025
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed safety procedures and regulations to protect packages and vehicles.
Caregiver
Self Employed
01.2020 - 10.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Cable Technician
End2End Technologies
01.2017 - 01.2020
- Installed and maintained cable systems for residential and commercial properties.
- Assisted in troubleshooting connectivity issues to ensure optimal service delivery.
- Collaborated with team members to complete installations efficiently and safely.
- Utilized diagnostic tools to identify problems and implement effective solutions.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
Education
High School Diploma -
Patrick Henry
Roanoke, VASkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Mechanical aptitude
- Inventory management
- Client education
Timeline
Service Technician
Adapt Health
02.2025 - Current
Delivery Associate
336 Express
10.2022 - 02.2025
Caregiver
Self Employed
01.2020 - 10.2022
Cable Technician
End2End Technologies
01.2017 - 01.2020
High School Diploma -
Patrick Henry