Summary
Overview
Work History
Education
Skills
Timeline
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Donshell Dixon

Chicago,IL

Summary

Dedicated professional with a strong work ethic and proven customer service skills, honed at Walmart. Recognized for enhancing cleanliness and hygiene standards while ensuring customer satisfaction. Proficient in facility cleaning and problem-solving, consistently delivering exceptional service and maintaining a welcoming environment for guests and clients alike.

Overview

11
11
years of professional experience

Work History

Porter

CPS
01.2019 - Current
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
  • Maintained building exteriors for professional, clean presentation standards.
  • Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
  • Stored supplies safely and securely to prevent theft and damage.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Completed sweeping, mopping, and window-cleaning.
  • Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.

Dietary Aide

Maywood Living
06.2023 - 05.2024
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.

Customer Service Representative

Walmart
03.2014 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Sorter Operations Associate

DHL Supply Chain
03.2017 - 05.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Dietary Aide

Mount Sinai Health System
05.2015 - 05.2016
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.

Education

High School Diploma -

Crane Tech Prep
Chicago, IL
06.2007

Skills

  • Customer service
  • Strong work ethic
  • Problem-solving
  • Clean driving record
  • Valid Driver's license
  • Safety awareness
  • Worksite safety
  • Cleanliness and hygiene
  • Ensuring customer satisfaction
  • Facility cleaning
  • Sweeping and mopping
  • Productivity and time management
  • Trash collection
  • Safety standards and protocols
  • Basic mathematics

Timeline

Dietary Aide

Maywood Living
06.2023 - 05.2024

Porter

CPS
01.2019 - Current

Sorter Operations Associate

DHL Supply Chain
03.2017 - 05.2018

Dietary Aide

Mount Sinai Health System
05.2015 - 05.2016

Customer Service Representative

Walmart
03.2014 - 05.2019

High School Diploma -

Crane Tech Prep

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Donshell Dixon