Dontae Billingsley

Work History

My Go To Guys LLC

Atlnata, GA

10 2019 - Current

Made over $80k within the first year of starting my Professional Consultancy; offering education, and guidance in business legitimacy, and offering funding solutions for businesses and individuals.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Frequently studied the business consulting and financial markets to keep abreast of new industry trends.
Provided elite customer service to over 50 customers and clients by resolving escalated problems and calmly responding to shifting priorities.
Promoted business solely through referral marketing to generate leads and maximize brand identity.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

The Blueprint Co. LLC

Miami, FL

5 2020 - 1 2021

Directed a team of 12 in operational development of service, including implementation of quality requirements and operating standards.
Supported sales and administrative teams to maximize quality and work efficiency.
Produced regular productivity and quality assurance reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Achieved substantial growth by using market expertise and business knowledge to make proactive decisions.
Boosted team productivity through enhanced training and streamlining of daily tasks.
Trained new employees on proper protocols and customer service standards.
Developed and rolled out new policies designed to bolster productivity and reduce overall operating costs.
Tracked trends and suggested enhancements to both challenge and refine company's product and service offerings.
Eased team transitions and new employee orientation through effective training and development.

Asbury Automotive Group Inc.

Roswell, GA

1 2019 - 10 2019

Developed, updated and organized customer and vehicle databases to handle vehicle service request.
Responded to customer requests for products, services and company information.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Handled irrate customers in a fast-paced call center setting in coordination with a solid team of 15 customer service associates.
Effectively communicated with customers about account changes, new parts products or services and potential improvement upgrades.
Assisted 120 customers on average daily by answering questions, responding to inquiries and handling telephone requests.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Tesla Inc.

Roswell, GA

12 2018 - 1 2019

Greeted customers upon check-in to take delivery of their new electric vehicle.
Provided details and educated the customers on Tesla vehicles introducing them to the technology and operation of their newly purchased vehicle.
Conducted direct deliveries of vehicles to the customers designated location, and on-site at the delivery/service center.
Monitored inbound and outbound vehicle logistics and on-site inventory to ensure the highest level of customer satisfaction and timely delivery.
Prepared and executed Georgia motor vehicle title applications and transfers of vehicle trade-ins.

Life Storage Inc.

Celebration, FL

5 2014 - 11 2018

Provided supportive link between external customers and internal operations.
Positioned as primary liaison to streamline operations of multiple facilities and coach the frontline to provide the ultimate customer experience.
Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Successfully managed high volumes of client-facing interactions and established strong rapport with customers, and vendors.
Measured team performance and reported metrics to leadership team members.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on revenue gains.
Set overall vision and provided team leadership.
Planned marketing initiatives and leveraged referral network to promote business development.
Recruited and trained new hires.
Supported and completed multiple store acquisitions.
Managed budgeting and P&L for 17 facilities.