Dontae Billingsley
Management And Professional Consulting
Snellville,GA
Summary
Entrepreneurial Small Business Owner with 12 years of operational and customer centric business experience. Knowledgeable about business operations, finance, consumer/business credit and legitimacy, automotive maintenance and repair, and driver experience with fantastic budgeting, training and mentoring skills. Committed to running and improving smooth and profitable businesses.
Overview
1
1
year of post-secondary education
Work History
Small Business Owner
My Go To Guys LLC
Atlnata, GA
10 2019 - Current
- Made over $80k within the first year of starting my Professional Consultancy; offering education, and guidance in business legitimacy, and offering funding solutions for businesses and individuals.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Frequently studied the business consulting and financial markets to keep abreast of new industry trends.
- Provided elite customer service to over 50 customers and clients by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business solely through referral marketing to generate leads and maximize brand identity.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Director of Operations
The Blueprint Co. LLC
Miami, FL
5 2020 - 1 2021
- Directed a team of 12 in operational development of service, including implementation of quality requirements and operating standards.
- Supported sales and administrative teams to maximize quality and work efficiency.
- Produced regular productivity and quality assurance reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Achieved substantial growth by using market expertise and business knowledge to make proactive decisions.
- Boosted team productivity through enhanced training and streamlining of daily tasks.
- Trained new employees on proper protocols and customer service standards.
- Developed and rolled out new policies designed to bolster productivity and reduce overall operating costs.
- Tracked trends and suggested enhancements to both challenge and refine company's product and service offerings.
- Eased team transitions and new employee orientation through effective training and development.
BDC Service Representative
Asbury Automotive Group Inc.
Roswell, GA
1 2019 - 10 2019
- Developed, updated and organized customer and vehicle databases to handle vehicle service request.
- Responded to customer requests for products, services and company information.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Handled irrate customers in a fast-paced call center setting in coordination with a solid team of 15 customer service associates.
- Effectively communicated with customers about account changes, new parts products or services and potential improvement upgrades.
- Assisted 120 customers on average daily by answering questions, responding to inquiries and handling telephone requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivery Experience Specialist
Tesla Inc.
Roswell, GA
12 2018 - 1 2019
- Greeted customers upon check-in to take delivery of their new electric vehicle.
- Provided details and educated the customers on Tesla vehicles introducing them to the technology and operation of their newly purchased vehicle.
- Conducted direct deliveries of vehicles to the customers designated location, and on-site at the delivery/service center.
- Monitored inbound and outbound vehicle logistics and on-site inventory to ensure the highest level of customer satisfaction and timely delivery.
- Prepared and executed Georgia motor vehicle title applications and transfers of vehicle trade-ins.
Lead Manager
Life Storage Inc.
Celebration, FL
5 2014 - 11 2018
- Provided supportive link between external customers and internal operations.
- Positioned as primary liaison to streamline operations of multiple facilities and coach the frontline to provide the ultimate customer experience.
- Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
- Successfully managed high volumes of client-facing interactions and established strong rapport with customers, and vendors.
- Measured team performance and reported metrics to leadership team members.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on revenue gains.
- Set overall vision and provided team leadership.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Recruited and trained new hires.
- Supported and completed multiple store acquisitions.
- Managed budgeting and P&L for 17 facilities.
Education
Associate of Science - Automotive Mechanics
01.2009 - 05.2010
Skills
Notary Public
Property & Casualty License
Credit Expert
Loan Broker
Business management and development
Business growth and retention
Financial Management
Strategic Planning
Relationship building
Delegation
Staff training/development
Business Development
Coaching and mentoring
Effective leader
Experienced Driver
Timeline
Lincoln Technical Institute - Philadelphia - Associate of Science, Automotive Mechanics
01.2009 - 05.2010
Lead Manager - Life Storage Inc.
5 2014 - 11 2018
Delivery Experience Specialist - Tesla Inc.
12 2018 - 1 2019
BDC Service Representative - Asbury Automotive Group Inc.
1 2019 - 10 2019
Director of Operations - The Blueprint Co. LLC
5 2020 - 1 2021
Small Business Owner - My Go To Guys LLC
10 2019 - Current