Dontae Lundy-Gray
Detroit,MI
Summary
Meticulous and Amiable Technical Lead with over 12.5 years of experience in IT industry strictly adheres to both client-provided technical requirements and business goals. Achieves rapid and exceptional completion metrics through careful utilization of available skills and technical assets. Assembles effective teams by exploiting complementary competencies and collaborative employee relationships. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures. Quality-driven Technical Lead well-versed in Industry best practices, project management requirements and Type support operations. Successful at building robust solutions for changing business needs. Driven professional enthusiastic about meeting market challenges with scalable technologies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Onsite Technical Lead-MVP, Stellantis (FKA-FCA)
Tata Consultancy Services (TCS)
11.2014 - Current
- Mentored junior team members, providing educational expertise on technical concepts and functional knowledge.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Held final responsibility for architecture, design and implementation of company-wide platforms and applications.
- Offered input on technical and platform-related strategic planning initiatives, prioritizing overarching business goals.
- Delivered in-depth Mainframe training, imparting knowledge of best practices for protecting data and minimizing errors.
- Oversaw project budgets, milestones and team performance.
- Integrated automation into monitoring and security measures to reduce required employee attention.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Followed Agile framework and played role of scrum master.
- Gathered and documented business requirements for small, mid and large scale projects.
- Worked as SME in Dealer Incentive Project which was built from scratch. This project reduced 600 hours of manual (Business and IT) efforts per year.
- Automated 11 processes saving 540 hours of manual efforts per year.
- Optimized IRS monthly process by reducing execution time from 13 hours to 4 hours i.e. 70%. This optimization helped financial users close financial books on time.
Assembly Line Production Worker
FCA Warren Truck Assembly Plant
02.2019 - 01.2023
- Boxed, labeled, and transported items to support assembly operations.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assisted quality assurance by inspecting items and removing defective parts.
- Followed outlined specifications to implement assembly plans.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Followed protocols to enhance protection and maintain safe work environment.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Led production meetings to provide reports to management.
- Operated various machines used in production processes.
- Adjusted equipment to meet different productivity levels.
- Operated finishing tool to prepare products for inspections and packaging.
- Completed daily inspection of machines and equipment.
- Facilitated collaboration between production and other departments.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Continuously checked products for quality assurance according to strict guidelines.
- Investigated and resolved production issues.
- Utilized safety devices and procedures to protect personnel and equipment.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Monitored production processes to identify and address potential issues.
- Installed, adjusted and repaired automated machines and robots.
- Managed inventory of parts and components.
Onsite Technical Lead-MVP, Stellantis (FKA-FCA)
Tata Consultancy Services (TCS)
02.2014 - 10.2014
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Optimized system security and performance with proactive changes such as Automation and FTP to SFTP transfer.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Led server infrastructure development, quality assurance, staging and production systems.
- Automated F2K system which reduced 30% manual efforts per year.
Project Manager, Parts Catalog Project
Tata Consultancy Services (TCS)
08.2013 - 01.2014
- Drove team success through shared vision and recognition of quality performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Modified and directed project plans to meet organizational needs.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Designed at least 6 screens (including landing page) screens using Microsoft excel which were eventually deployed in production using front end technologies.
- Upon successful implementation of Parts catalog project, 50% of old mainframe screens were shut down resulting in huge effort and cost savings.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored project progress, identified risks and took corrective action as needed.
Jumbo Coater
Guardian Glass
02.2023 - Current
- Measured and improved processes to meet organization goals.
- Set up and operated powder coating and assorted power and hand tools.
- Performed powder, troubleshooting and maintenance activities.
- Communicated and escalated with peers and principles.
- Trained others on operation and setup of powder coat operations.
- Executed work orders for painting team as part of larger project schedule.
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Filled hoppers, reservoirs and pans with material used to coat, paint or spray using conveyors or pails.
- Prepared and applied stencils, computer-generated decals or other decorative items to finished products.
- Determined paint flow, viscosity and coating quality using visual inspections and viscometers.
- Turned dials, handwheels, valves or switches to regulate conveyor speeds, machine temperature, air pressure and circulation.
Education
Pharmacy Technology
Wayne County Community College District
Detroit, MI09.2013
Bachelor of Technology (B-Tech) - Electronics & Communication Engineering
West Bengal University of Technology
India05.2009
Skills
- Client Requirements
- Issue and Resolution Tracking
- Resolving Problems and Incidents
- Customer Communication
- Leading Software Development Teams
- Microsoft Windows and Office
- Performance Improvement
- Tracking and Documentation
- Bug Fixes
- Scrum Methodology and ServiceNow
- Customer Technical Support
- Defect Analysis and Resolution
- Product Optimization
- Automation Methods
- Quality Assurance Standards
Technologies
COBOL
JCL
Easytrieve
DB2
Microsoft Excel
IBM Service Now
IBM ClearQuest
IBM Lotus Notes
Certification
- Cobol Programming Language -2011 Organized by Tata Consultancy Services Ltd.
- IBM Certified Database Associate- DB2 9 Fundamentals-2011 Organized by Tata Consultancy Services Ltd.
- ServiceNow DriveIT Organized by FCA
Additional Information
- Driving License P400772021628 , Issued at Michigan (USA) on March 10, 2021 Valid up to August 31, 2023
- Working on H1B Visa with approved I-140 (2019)
Timeline
Jumbo Coater
Guardian Glass
02.2023 - Current
Assembly Line Production Worker
FCA Warren Truck Assembly Plant
02.2019 - 01.2023
Onsite Technical Lead-MVP, Stellantis (FKA-FCA)
Tata Consultancy Services (TCS)
11.2014 - Current
Onsite Technical Lead-MVP, Stellantis (FKA-FCA)
Tata Consultancy Services (TCS)
02.2014 - 10.2014
Project Manager, Parts Catalog Project
Tata Consultancy Services (TCS)
08.2013 - 01.2014
Pharmacy Technology
Wayne County Community College District
Bachelor of Technology (B-Tech) - Electronics & Communication Engineering
West Bengal University of Technology