Summary
Overview
Work History
Education
Skills
Contact
Education
Work Preference
Timeline
Generic

Dontae Tinson

Law Enforcement
Greenwood,IN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

Police Officer

IU Health Police Department
09.2024 - Current
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Conducted searches of individuals, vehicles and premises.

Protection Security Officer

Triple Canopy/ Constellis
Indianapolis, IN
07.2022 - 09.2024
  • Worked with SSA EE and management while providing security
  • Answered general questions
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Checked and verified photo identification prior to granting facility access.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Asked open-ended questions and researched issues in system to resolve various customer problems.

Federal Cifso Armed Guard

Paragon Systems
Whitestown, IN
09.2020 - 06.2022
  • Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
  • Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
  • Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Responded proactively and positively to rapid change.

Captain

Trousdale Turner Correctional Facility
Hartsville, TN
10.2019 - 02.2020
  • Supervised 150 employees and performance of tasks and managed 2500 offenders.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved accounting, service and customer complaints.

Detention Deputy

Nashville Davidson County Sheriff’s Office
Nashville, TN
03.2019 - 10.2019
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances.
  • Attended to feeding, housing, and physical well-being of inmates.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Custom Protection Officer

G4S Secure Solutions
Nashville, TN
03.2018 - 02.2019
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge customer care and services and creating welcoming, positive experiences.

Lieutenant/Armed Guard

Archangel Protective Services
Nashville, TN
08.2017 - 01.2018
  • Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
  • Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
  • Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve service complaints.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

Petroleum Supply Specialist (92F)

United States Army
Fort Campbell North, KY
10.2008 - 12.2014
  • Logged all transactions in real time to keep tracking system updated.
  • Supervised reception, storage and shipping of fuel.
  • Operated equipment such as forklifts, pallet jacks and cherry pickers.
  • Regulated variables such as temperature and pressure to maintain optimal flow.
  • Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
  • Assembled refueling systems and equipment and performed quality assurance.
  • Handled and transported fuel to vehicles and aircraft.
  • Organized records of vehicles, schedules and completed orders.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Took ownership of customer issues and followed problems through to resolution.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Interceded between employees during arguments and diffused tense situations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front areas so that questions could be promptly addressed.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Education

Bachelor of Science - Business Management

Daymar College
Clarksville, TN
08.2018 - 06.2020

Associate of Science - Business Management

Daymar College
08.2018

Skills

Conflict resolution techniques

  • Excellent customer service, communication, analytical and interpersonal skills
  • Relationship building and management
  • Adaptability
  • Effective listening
  • Effective problem solver
  • Team Building
  • Report writing
  • Defensive tactics training
  • Firearms proficiency
  • Tactical driving
  • CPR/First aid certified
  • Surveillance
  • Weapons training

Contact

(931) 378-9767

Teatinson@yahoo.com

Education

Clarksville, TN,Clarksville, TN

Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefits401k matchPaid time offCompany Culture

Timeline

Police Officer

IU Health Police Department
09.2024 - Current

Protection Security Officer

Triple Canopy/ Constellis
07.2022 - 09.2024

Federal Cifso Armed Guard

Paragon Systems
09.2020 - 06.2022

Captain

Trousdale Turner Correctional Facility
10.2019 - 02.2020

Detention Deputy

Nashville Davidson County Sheriff’s Office
03.2019 - 10.2019

Bachelor of Science - Business Management

Daymar College
08.2018 - 06.2020

Custom Protection Officer

G4S Secure Solutions
03.2018 - 02.2019

Lieutenant/Armed Guard

Archangel Protective Services
08.2017 - 01.2018

Petroleum Supply Specialist (92F)

United States Army
10.2008 - 12.2014

Associate of Science - Business Management

Daymar College

Similar Profiles

CREATE PROFILE
Dontae TinsonLaw Enforcement