Dontae White
Wakefield,Virginia
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
23
23
years of professional experience
Work History
Business Office Manager
First Class Home Healthcare
Wakefield, USA
01.2021 - Current
- Manage calendars and scheduling appointments for staff
- Maintain critical records for company and maintain a procedure for handling of sensitive data including storage and disposal
- Maintain office services by organizing office operations and procedures, preparing payroll, managing correspondence, designing filling systems, and assigning and monitoring clerical functions
- Manage vendor relationships and contracts
- Maintain office staff by recruiting, selecting, orienting, and training employees
- Decreased expenditures 15% by implementing inventory controls and standardizing operating procedures
Credit Analyst
American Honda Finance
Alpharetta, USA
01.2016 - 12.2020
- Developed and maintained positive business relationships with dealers through daily conversations and transactions while providing exceptional customer service
- Effective, timely, and responsive communications to all credit processing questions and inquiries while maintaining a high level of integrity
- Communicated credit decisions to the dealers/customers within the timeline of the company standards
- Worked with the finance managers to provide a deal structure that is acceptable to all parties while mitigating losses
- Assisted the Funding team with resolutions for documentation issues
- Perform all other duties as assigned by management
Customer Accounts Lead/Supervisor
American Honda Finance
Alpharetta, USA
01.2010 - 01.2016
- Trained and prepared call center representatives to respond to customer questions and complaints while troubleshooting problems with services or products
- Ensured agents understood and complied with all call center objectives, performance standards, and policies
- Answered agent questions regarding best practices or difficult calls
- Identified operational deficiencies and suggested opportunities for improvements
- Monitored and evaluated agent performance, provided learning and coaching opportunities, and took corrective action, if necessary
- Prepared reports and analyzed data to assist management as they determine call center goals
- Worked with other supervisors and management team members to support agents and maximize customer satisfaction
- Skip traced on minimal to high balance loans
Customer Accounts Rep
American Honda Finance
Alpharetta, USA
01.2008 - 01.2010
- Performed at every level of collections
- Initiate a high volume of inbound/outbound customer calls
- Offered financial solutions/ suggestions to customer’s inquiries
- Typed correspondences regarding customer account status
- 2 Time Employee of the Month
- 2010 & 2014 NH Circle Participant / 2015 NH Circle Winner
- Top performer in Customer Accounts
- Skip traced on minimal to high balance loans
Customer Accounts Rep
Today’s Staffing
Alpharetta, USA
07.2006 - 01.2008
- Initiated a high volume of inbound/outbound customer calls
- Offered financial solutions/ suggestions to customer’s inquiries
- Typed correspondences regarding customer account status
- Mailed and filed correspondence as a member of the collections support team
Customer Service Rep
Startek (Verizon Outsource)
Petersburg, USA
01.2006 - 05.2006
- Responded to high volume of inbound customer calls
- Offered financial solutions and suggestions to customer’s inquiries
- Provided information on products and services; research and resolve billing and service equipment issues
Sales Rep
MCI
Newport News, USA
06.2002 - 08.2003
- Initiated high volume of outbound marketing calls
- Marketed/Sold telephone services to customers
- Researched and provided information on products and services
Education
Bachelor of Science - Business Management
Virginia State University
Petersburg, VA05.2005
Skills
- Excellent oral and written communication skills
- Ability to collaborate effectively
- Excellent Interpersonal skills
- Business operations management
- Excellent leadership abilities
- Excelled at every level of collections: Early, Mid, Late, and Recovery
- Staff training and development
- Business recordkeeping
- Team building
Accomplishments
- Ten Time Top Performer
- Two Time Employee of the Month
- 2010 & 2014 NH Circle Recipient
- 2015 NH Circle Winner
Timeline
Business Office Manager
First Class Home Healthcare
01.2021 - Current
Credit Analyst
American Honda Finance
01.2016 - 12.2020
Customer Accounts Lead/Supervisor
American Honda Finance
01.2010 - 01.2016
Customer Accounts Rep
American Honda Finance
01.2008 - 01.2010
Customer Accounts Rep
Today’s Staffing
07.2006 - 01.2008
Customer Service Rep
Startek (Verizon Outsource)
01.2006 - 05.2006
Sales Rep
MCI
06.2002 - 08.2003
Bachelor of Science - Business Management
Virginia State University
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