D’ontae Wise
Portsmouth ,VA
Summary
Dynamic banking professional with a proven track record at Wells Fargo, enhancing customer satisfaction through personalized banking solutions and adept use of online tools. Excelled in customer service and cash management, significantly improving client engagement. Skilled in creative thinking and problem management, offering tailored financial advice and support.
While in my role as a banker I received one of the highest customer service awards in my district,
Overview
11
11
years of professional experience
Work History
Banker
Wells Fargo
02.2017 - Current
- Referred customers to other banking departments for specialized services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Increased client satisfaction by providing tailored options and personalized banking solutions.
- Educated customers on online banking and mobile banking applications.
Lead Customer Service Representative
Elizabeth Rivers Tunnels
03.2014 - 08.2016
- Communicated clear service expectations and quality goals to each team member.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
Education
N/a - Business Management
Tidewater Community College
Norfolk, VASkills
- Customer Service
- Cash Handling
- Creative Thinking
- Cash Management
- Customer problem management
Timeline
Banker
Wells Fargo
02.2017 - Current
Lead Customer Service Representative
Elizabeth Rivers Tunnels
03.2014 - 08.2016
N/a - Business Management
Tidewater Community College
Similar Profiles
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Kavya S PrabhuKavya S Prabhu
Senior Institutional Investment Analyst at Wells FargoSenior Institutional Investment Analyst at Wells Fargo