Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dontajia Rawls

Cleveland Heights

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

3
3
years of professional experience

Work History

Patient Services Representative

Cleveland Clinic
06.2023 - Current
  • Welcome Patients answering their questions addressing concerns.
  • Scheduling Appointments, follow-up visits and referral appointments.
  • Verifying patient eligibility, benefits and coverage.
  • Collecting and verifying patient demographic and insurance information, entering data into the system.
  • Answering phones directing calls and providing information to patients and staff.
  • Maintaining accurate and up to date patient records, assisting with billing and coding information for insurance purposes.
  • Collaborating with Physicians, nurses and other healthcare professionals to ensure efficient and effective patient care.
  • Addressing patient issues and concerns escalating issues as needed.
  • Processing mail, inventorying supplies, and assisting with other clerical duties as needed.

Administrative Assistant

Her Harmony Health
06.2022 - 04.2023
  • Prepare reports for each individual clients based on unique female systems and function and stages in life.
  • Responsible for preparing a monthly report for stakeholders summarizing key activities, achievements and any issues encountered.
  • Ensuring organizational compliance by adhering to laws, regulations, and ethical standards protecting patients’ safety and privacy preventing fraud and abuse.
  • Calculating and Summarizing patient visit summary, clinical summary and summary care record
  • Prepare reports and presentations for high level sponsorship by analyzing target audience, aligning with targeted goals, showcasing past success and presenting current and relevant information.
  • Scheduling and managing the Calendar acts as Point of Contact for internal teams and External Clients.
  • Provides essential support to ensure the office runs smoothly, keeping records and assisting with communication.
  • Preparing and Distributing outreach material assisting with community events providing information about the program to the Public.
  • Presenting and engaging with the Public and local communities on Her Harmony’s mission services and testimonials.
  • Compiles information from clients to fully understand the specified needs for Massage Therapist
  • Document clients progress to collaborate with other healthcare professionals
  • Maintain confidentiality as needed throughout interactions with all levels of the organization’s internal and external contacts
  • Provide admirative support to client related records on our offsite storage

Salesperson

Zara Clothing Store
05.2022 - 03.2023
  • Assisting customers, driving sales, and ensuring a positive shopping experience
  • Handle inquiries, guide customers through the purchasing process also involved in merchandising and inventory all Zara clothing brand and products.
  • Explain key features and benefits of clothing accessories.
  • Maintain clean and organized sales floor ensuring proper product displays and assist with displays and inventory replenishment.
  • Accurately processing sales transactions, handling cash and credit card payments, managing returns
  • Contributing to stores’ overalls sales target and performance.

Education

Bachelor of Science - Mechanical Engineering Technology

Cleveland State University
Cleveland, Ohio
12.2023

Skills

  • Attention to detail
  • Three years of Outstanding customer Service experience & Skills
  • Proficient in all Microsoft Office Programs; Word, Excel, PowerPoint, Access, Outlook
  • Proficient in Sequel Developer for Query, SharePoint, EBS Oracle, Multiple POS
  • AutoCAD, Mechanical Systems Design, ANSYS, Project Management & Collaboration
  • Proven ability to work great with others
  • Strong and verbal and written communication skills
  • Dean’s List GPA 305
  • Valid Ohio Driver’s License

Timeline

Patient Services Representative

Cleveland Clinic
06.2023 - Current

Administrative Assistant

Her Harmony Health
06.2022 - 04.2023

Salesperson

Zara Clothing Store
05.2022 - 03.2023

Bachelor of Science - Mechanical Engineering Technology

Cleveland State University

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