Donta M Williams
Pensacola,FL
Summary
Adept at enhancing team productivity and streamlining operations, I led at Grede by implementing efficient workflows and fostering a positive work environment, resulting in decreased customer escalations. Skilled in forklift operation and inventory organization, my hands-on approach and strategic planning significantly contributed to achieving departmental and company-wide objectives.
Overview
20
20
years of professional experience
Work History
Team Leader Manager
Grede
06.2023 - 05.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Warehouse Associate
Rubber & Specialties
07.2022 - 01.2023
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed inventory control, such as counting, and stocking merchandise.
- Completed cycle counts and monthly inventory.
- Assemble and repair items for customers or finish products to be sold while maintaining a excellent customer service.
Order Selector
Beer Capitol
11.2020 - 10.2021
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Prepared and checked outbound shipments for accuracy.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Machine Operator
Palermo's Pizza
06.2020 - 10.2020
- Operated machining equipment safely with team of operators.
- Replenished materials and supplies as needed to maintain production.
- Oversaw logistics and inventory management for storeroom.
- Kept detailed production records and identified hold-ups.
- Complied with company and OSHA safety rules and regulations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Fork Lift Operator
General Mills
03.2014 - 12.2019
- Operate different types of fork lift equipment while keeping a safe work environment Maintain a organized and streamlined warehouse space Assist management with inventory and day to day operations
Bar Back
Potawatomi Bingo and Casino
10.2011 - 02.2014
- Organize and replenish multiple bars and kiosks with ice, alcoholic and non-alcoholic beverages and other bar necessities while displaying excellent customer service
- Organize stock and clean all bars and kiosks at the end of shift
- Received a Serve Safe Certificate during my tenure at Potawatomi.
Package Handler/Sorter
United Parcel Service
10.2006 - 07.2012
- Memorize information while paying attention to details
- All while using proper lifting and lowering methods when safely handling packages 70 pounds or more
- Efficiently catch packages that are going to wrong destinations and send them to correct destination to help keep good customer service standards
- Operate a forklift while assisting staff move packages and pallets Read addresses and load packages in the correct trailers to be shipped to specific destinations
- Sort packages and break jams on conveyor belts.
Dietary Assistant
St. Luke’s Hospital
11.2004 - 11.2006
- Take food orders from nurses while paying attention to patients specific food diets
- Wash dishes and keep work space up to excellent health code standards
- Serve meals to patients throughout the hospital accurately and efficiently.
Education
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Sanford Brown College
Greenfield, WIDiploma -
Kilmer South Highschool
06.2008
Skills
- Logistics
- Cycle Count Audits
- Forklift Operation
- Shipping and Receiving
- Forklift Safety and Operation
- Material Handling
- Inventory Organization
- Order Picking and Processing
- Picking and Processing
- Hand Truck Operation
Additional Information
- Additional references available upon request
Timeline
Team Leader Manager
Grede
06.2023 - 05.2024
Warehouse Associate
Rubber & Specialties
07.2022 - 01.2023
Order Selector
Beer Capitol
11.2020 - 10.2021
Machine Operator
Palermo's Pizza
06.2020 - 10.2020
Fork Lift Operator
General Mills
03.2014 - 12.2019
Bar Back
Potawatomi Bingo and Casino
10.2011 - 02.2014
Package Handler/Sorter
United Parcel Service
10.2006 - 07.2012
Dietary Assistant
St. Luke’s Hospital
11.2004 - 11.2006
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Sanford Brown College
Diploma -
Kilmer South Highschool
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