Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Dontanay Walker

Reno,NV

Summary

I am a Fast paced worker, very motivated to help others. I have plenty of Experience in different types of field of work . I mostly excel in customer service positions! bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Production Associate

Tesla
07.2024 - 08.2024
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Organized work to meet demanding production goals.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Participated in training sessions to enhance skills and knowledge.
  • Checked and wrapped items, placed in boxes and labeled cartons for shipping.
  • Resolved issues quickly to maintain productivity goals.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Reviewed production schedules and streamlined processes.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Made sure that products were produced on time and are of good quality.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

Health Care Aide

Ihss
04.2021 - 07.2024
  • Assisted with patient transfer and ambulation.
  • Kept accurate records of patients' care, condition, and progress.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Delivered compassionate care and clear communication in handling issues of death and dying.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided total hygiene care to Number patients per shift by assisting with skincare, bathing, and toileting.
  • Maintained clean, safe, and well-organized patient environment.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Customer Service Representative

Family Healthcare
05.2022 - 12.2023
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and backed up other customer service managers.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Humana Customer Service Representative

Humana
11.2021 - 02.2022

Alorica Customer Service Representative

Alorica Calling Center
01.2021 - 09.2021

Sales Associate

Insurance Marketing
03.2020 - 11.2020
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Wrapped, boxed and weighed bakery department products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Uber Partner

Uber And Lyft
08.2023 - Current
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Accepted and processed fares.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Responded to passenger concerns and complaints politely and professionally.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Followed company guidelines and policies when interacting with passengers.
  • Processed payments for rides and provided accurate change when necessary.
  • Adhered to all safety regulations and traffic laws while driving.

Cashier

Macys Department Store
06.2022 - 08.2022
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Set up new sales displays each week with fresh merchandise.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Diploma -

Central Learning Center Alternative School
11.2020

Skills

  • Cooking
  • Cleaning Experience
  • Food Safety
  • Food Service
  • Kitchen Experience
  • Kitchen Management Experience
  • Laundry
  • Restaurant Experience
  • Retail Sales
  • Home Care
  • Restaurant Management
  • Food Preparation
  • Caregiving
  • Senior Care
  • Serving Experience
  • Food Production
  • Merchandising
  • Meal Preparation
  • Catering
  • Bartending
  • Inventory Control
  • Banquet Experience
  • Host/Hostess
  • Busser
  • Cash Handling
  • Microsoft Word
  • Leadership
  • Customer service (2 years)
  • Technology sales (1 year)
  • Microsoft Office
  • Salesforce
  • Hospitality
  • Cashiering
  • Guest Services
  • Janitorial experience (2 years)
  • Housekeeping management (2 years)
  • Bartending (2 years)
  • Customer service
  • Sales
  • Typing
  • Account management
  • Retail sales
  • Cash handling
  • Cash register
  • Marketing
  • Guest services
  • Pricing
  • Driving
  • Serving
  • Microsoft Excel
  • Multi-line phone systems
  • Telemarketing
  • Medical coding
  • Physiology knowledge
  • Basic math
  • Retail math
  • Phone etiquette
  • Google Docs
  • Front desk
  • Hotel experience
  • Delivery driver experience
  • Time management
  • Microsoft Outlook
  • Microsoft Powerpoint
  • Writing skills
  • Upselling
  • Organizational skills
  • Dental receptionist
  • Administrative experience
  • Medical terminology
  • Schedule Management
  • Customer Service
  • Passenger transportation
  • Customer Engagement
  • Flexibility
  • Route Planning
  • Valid Driver's License
  • Dependable and Trustworthy
  • Scheduling
  • Complaint resolution
  • Appointment Scheduling
  • Report Generation
  • Paperwork Processing
  • Information Security
  • Call Management
  • Account updating
  • Customer Education
  • Key stakeholder relationship building
  • Document Control
  • Payment Processing
  • Recordkeeping strengths
  • Proofreading
  • Report creation
  • Multi-line phone talent
  • Report Preparation
  • Team Development

Certification

  • CPR/First Aid
  • Driver's License
  • Non-CDL Class C
  • CPR Certification

Timeline

Production Associate

Tesla
07.2024 - 08.2024

Uber Partner

Uber And Lyft
08.2023 - Current

Cashier

Macys Department Store
06.2022 - 08.2022

Customer Service Representative

Family Healthcare
05.2022 - 12.2023

Humana Customer Service Representative

Humana
11.2021 - 02.2022

Health Care Aide

Ihss
04.2021 - 07.2024

Alorica Customer Service Representative

Alorica Calling Center
01.2021 - 09.2021

Sales Associate

Insurance Marketing
03.2020 - 11.2020

Diploma -

Central Learning Center Alternative School

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Dontanay Walker