Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Dontarius Sullivan

Wesley Chapel

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

17
17
years of professional experience

Work History

Brand Influencer - Part-time

Tee's Shirts
02.2025 - Current
  • Developed engaging content strategies for social media platforms to enhance brand visibility.
  • Collaborated with the marketing to execute promotional campaigns and increase customer engagement.
  • Analyzed market trends and consumer feedback to refine branding approaches and improve product offerings.
  • Evaluated performance metrics to assess campaign effectiveness and inform future strategies.

Sr. Customer Service Representative - Remote

Party City
09.2019 - 01.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call center operations, ensuring timely and accurate responses to customers.
  • Developed training materials for new staff, enhancing onboarding processes and service quality.
  • Mentored junior representatives to enhance service quality and customer satisfaction.
  • Streamlined complaint resolution processes, improving response times and customer retention.
  • Analyzed customer feedback to identify trends, driving enhancements in service delivery.
  • Implemented strategies to improve team performance, resulting in higher service ratings.
  • Collaborated with cross-functional teams to resolve complex customer issues effectively.

Logistics Coordinator

Maersk, Inc.
05.2018 - 08.2019
  • Daily it was my duty to coordinate the logistics with imports and exports team members
  • Coordinated logistics operations to ensure timely delivery of goods across multiple channels.
  • Managed shipment schedules, optimizing routes to enhance efficiency and reduce transit times.
  • Collaborated with cross-functional teams to streamline inventory management processes.
  • Implemented tracking systems to improve visibility and accountability in supply chain operations.
  • Analyzed shipment data to identify trends, facilitating strategic decision-making for resource allocation.
  • I had to translate foreign documents from the South African & Japanese Sector
  • Coordinate FMC compliance for shipments coming into the US
  • Lead West Coast division in client efficiency with imports and exports out of NAM
  • Orchestrated daily updates to key clients regarding shipments in all the continents outside the US

Security Forces Specialist

United States Air Force
02.2012 - 02.2018
  • Worked in a fast pace work environment.
  • Coordinated and directed security for Air Force One ensuring the safety of 8,221 individuals.
  • Coordinated, response, and evacuation for an elementary school/local area due to emergency situation ensuring the safety of over 2,500 individuals.
  • Coordinated responses to over 180 alarms for protection level resources
  • Supervised and wrote detailed incident reports. Leading to a Units Most Outstanding Squadron Awards 4 years straight.
  • Coordinated aid to 88 medical and fire emergencies. Ensuring the health and well-being of 92 individuals.
  • Conducted searches on hundreds of individuals and vehicles entering a controlled space. Ensuring zero security breaches and 100% understanding of and compliance with government security regulations.
  • Trained 47 co-works in qualification testing with a 92% pass rate.
  • Create, update and monitor system compliance with policies governing communications security, internet and email usage, access controls, and incident response.
  • Conducted security assessments to identify vulnerabilities and enhance safety protocols.
  • Developed training programs for new personnel on security procedures and emergency response.

Home Depot Cashier

Home Depot
09.2010 - 04.2011
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Provided customer service
  • Maintained organization and cleanliness of work environment
  • Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
  • Maintained organized checkout areas, contributing to a clean and inviting store environment.
  • Collaborated with team members to manage high-volume periods effectively, improving overall service speed.

Crew Trainer

McDonald's
06.2008 - 05.2010
  • Trained new crew members on food safety and customer service standards.
  • Led team meetings to enhance communication and operational efficiency.
  • Maintained organization and cleanliness of work environment
  • Developed training materials for onboarding processes and skills development.
  • Worked efficiently with groups of people.

Education

Associates - Criminal Justice

Community College of the Air Force

Skills

  • Logistics
  • Shipping
  • Dispatch
  • Customer Service
  • Creative strategy
  • Visual storytelling
  • Brand awareness
  • Audience engagement
  • Partnership development

Military Service

  • Branch: United States Air Force
  • Rank: Senior Airman

Timeline

Brand Influencer - Part-time

Tee's Shirts
02.2025 - Current

Sr. Customer Service Representative - Remote

Party City
09.2019 - 01.2025

Logistics Coordinator

Maersk, Inc.
05.2018 - 08.2019

Security Forces Specialist

United States Air Force
02.2012 - 02.2018

Home Depot Cashier

Home Depot
09.2010 - 04.2011

Crew Trainer

McDonald's
06.2008 - 05.2010

Associates - Criminal Justice

Community College of the Air Force

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