DONTAVIA PHILLIPHS
Dallas
Summary
Reliable, service-focused professional with experience in patient care, fast-paced logistics, and high-volume customer service. Proven ability to support daily clinical needs as a Patient Care Technician (vitals, ADLs, safety checks, patient transport), maintain accuracy and pace as a package handler (sorting, scanning, loading/unloading), and deliver friendly, efficient service as a To-Go Specialist (order accuracy, POS, guest communication). Known for strong teamwork, attention to detail, and dependable performance in physically demanding environments. Positive greetings and keep smiles on people faces.
Overview
3
3
years of professional experience
Work History
Cahsier
Walmart
DeSoto
04.2026 - 07.2026
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and service requests.
- Engaged customers with friendly service, enhancing overall shopping experience.
- Monitored inventory levels at checkout to ensure product availability for customers.
- Supported team members during busy periods by coordinating tasks effectively.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Package Handler
Fed Ex
Dallas
11.2025 - 02.2026
- Load, unload, sort, and scan packages in a fast-paced warehouse environment; regularly handle heavy items (50+ lbs) while maintaining productivity and accuracy.
- Operate material-handling equipment such as pallet jacks and hand trucks, adhere to safety procedures, and secure shipments to prevent damage during transit.
- Maintain accurate package counts and scanning records to support on-time deliveries and efficient logistics operations.
- Collaborated with team members to meet daily package handling goals.
- Maintained a clean and organized work area to ensure safety standards.
- Followed safety protocols to minimize risks during handling operations.
- Assisted in loading delivery trucks with prepared packages.
- Assisted in training new hires on proper package handling techniques.
- Inspected packages for damages or defects and recorded any issues found.
- Assisted in training new employees on package handling processes.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Patient Care Technician
Methodist Hospital
Dallas
08.2025 - 10.2025
- Provide direct patient care under RN supervision: record vital signs, assist with activities of daily living (bathing, dressing, toileting) and ensure patient comfort and hygiene.
- Safely transfer and transport patients, following infection-control and safety protocols.
- Observe, document, and report changes in patient condition to nursing staff to support timely clinical decisions.
- Supported patients with daily activities like bathing, dressing, and mobility.
- Maintained cleanliness and organization of patient rooms and medical equipment.
- Assisted nursing staff in delivering patient care and monitoring vital signs.
- Prepared and transported patients for diagnostic tests or procedures as needed.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
To Go Specialist
Cheddars
Dallas
05.2023 - 11.2024
- Managed high-volume to-go orders: received and entered phone orders into POS, verified order accuracy, and coordinated with kitchen staff to ensure timely preparation and pickup.
- Delivered friendly, solution-focused customer service and resolved issues to maintain customer satisfaction.
- Maintained clean and organized staging and pickup areas to improve order flow during peak periods.
Education
High School Diploma -
South Oak Cliff Highschool
DallasSkills
- Communication Skills Expert
- Time management Expert
- Leadership Expert
- Problem Solver Expert
Timeline
Cahsier
Walmart
04.2026 - 07.2026
Package Handler
Fed Ex
11.2025 - 02.2026
Patient Care Technician
Methodist Hospital
08.2025 - 10.2025
To Go Specialist
Cheddars
05.2023 - 11.2024
High School Diploma -
South Oak Cliff Highschool