Dontavias Warren
Macon,GA
Summary
Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and reliable customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialization in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Authorized to work in the US for any employer. Very highly trained order picker with a strong performance record of high product selection and packing production. Excellent accuracy in pick and pack, successfully meeting quotas at high production tempo. Supports shipping team with assistance in palletizing, labeling, and loading trucks.
Overview
6
6
years of professional experience
Work History
Order Selector
Tyson Foods Incorporated
Macon, GA
08.2021 - 10.2023
- Maintain all products and materials to ensure they are loaded, unloaded, and processed through the warehouse safely, in a timely, and accurate manner using motor-powered forklifts.
- Picked orders using an RF scanner and stocked merchandise
- Sorted, wrapped, and stacked goods and made labels to be attached to product
- Organized and maintained work and storage areas
- Held quality service by following company policy and procedures
- Controlled inventory by collecting stock location orders and printing requests
- Contributed to team effort by accomplishing productivity goals daily
- Ability to work in a fast-paced environment and be flexible regarding current company needs
- Attended company staff meetings, arrived on time, and worked overtime hours
- Restocked returns and miss-picked products daily
- Counted inventory and organized products on shelves
- Picked individual orders effectively and quickly with limited mistakes.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Reduced delivery delays by promptly assembling customer orders promptly.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Continuously sought to expand knowledge of industry best practices, participating in ongoing training initiatives to enhance overall performance as an Order Selector.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Inspected machinery and equipment to determine functionality and performance.
- Collaborated with the stock manager to effectively cut down on defective items in storage and shipments.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times
- Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items
- Played a crucial role in achieving company-wide sustainability goals by participating in recycling programs and minimizing waste in order selection.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce the risk of accidents.
- Picked over 1000+ orders on each shift.
Order Selector
Tractor Supply Distribution Center
Macon, GA
01.2021 - 08.2021
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Reduced delivery delays by promptly assembling customer orders in a timely manner.
- Cleared 50+ orders each shift.
- Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks, to transport and stack merchandise.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other's roles within the team structure.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Built pallets and positioned orders on the loading dock to safely pile and ship goods.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Inspected machinery and equipment to determine functionality and performance.
- Noted unsafe components inside packages and discussed concerns with supervisors.
Customer Service Representative
Rent To Own Services
Warner Robins, GA
01.2018 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered a constant flow of 60+ customer calls during shift.
- Offered customer advice and assistance, paying attention to particular needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details..
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously.
- Updated account information to maintain customer records.
Education
Bachelor's degree - Accounting
Post University
Waterbury, CT2025
Certification - Welding and Joining Technology / Automotive Technology
Central Georgia Technical College
Warner Robins, GA01.2020
Certification - Welding and Joining Technology
Central Georgia Technical College
Americus, GA01.2014
High School Diploma -
Macon County High School
Montezuma, GA05.2012
Skills
- Order and Refund Processing
- Courteous with a Strong Service Mindset
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Customer Account Management
- Issue and Complaint Resolution
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Call Documentation
- Customer Data Confidentiality
- Answering Customer Questions
- Customer Service and Assistance
- Inbound and Outbound Calling
- Merchandise Arrangements
- Call Transfers
- Automotive Repair
- Technical support
- Communication skills
- Time management
- Microsoft Office
- Transmissions
- Mechanic Experience
- Automotive Diagnostics
- Oil Change
- Vehicle Maintenance
- Suspension
- Electrical Experience
- Mechanical Knowledge
- Welding
- Brake Repair
- Tire Service
- Alignment
- Equipment Repair
- Service Technician Experience
- Computer Networking
- Order Picking
- Machining
- Delivery Driver Experience
- Conflict management
- Customer service
- Typing
- Analysis skills
- Marketing
- Data collection
- Presentation skills
- Automotive Repair
- Accounting
- Research
- Team management
- Data Collection
- Appointment Scheduling
- Product Knowledge
- Complaint Resolution
- Call Management
- Account Updating
- Data Entry
- Live Chat Support
- Multi-Line Phone Talent
- Problem Resolution
- Microsoft PowerPoint
- Conflict Resolution
- Microsoft Outlook
- Product Sales
- Customer Relations
- Active Listening
- Critical Thinking
- Spreadsheets
- Proofreading
- Documentation
- Computer Proficiency
- Microsoft Excel
- Customer Relationship Management (CRM)
- Product Picking
- Cherry Picker Operations
- Work Order Management
- Ticket Printing
- Light Maintenance
- Forklift Operation
- Accident Prevention
- Pallet Arrangement
- Staff Management
- Shipping and Packaging
- Loading and Unloading
- Customer Experience
- RF Scanning Devices
- Product Transport
- Business Development Understanding
- Microsoft Word
- POS Systems Expertise
- Call Center Operations
- Money Handling Abilities
- Prioritization
- Policy and Procedure Adherence
- Cultural Awareness
- Sorting and Labeling
- Maintaining Confidentiality
- Collecting Information
- Updating Client Data
- Performance Improvement
- Strong Interpersonal Skills
- Strong Problem Solver
- Entry Recording
- Correct Errors
Assessments
- Customer service, Proficient, 06/01/22
- Administrative assistant/receptionist, Proficient, 10/01/23
- Analyzing data, Proficient, 10/01/23
- Sales skills, Proficient, 06/01/22
- Customer focus & orientation, Proficient, 06/01/22
Certifications
- Understanding Unconscious Bias
Certificate Number: 6ndJKHc7df
- How to Speak Accounting
Certificate Number: qJZzEohPEo
- Marketing Fundamentals: Marketing Plan
Certificate Number: 2PIfmoFfWe
- Critical Thinking
Certificate Number: 7NX36UnTqv
- Managing Chaos
Certificate Number: 1iVQJjSUsY
- Mindful Leadership
Certificate Number: dTBvfsYZOi
- Strategic Leadership
Certificate Number: BwCshM42Tn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Order Selector
Tyson Foods Incorporated
08.2021 - 10.2023
Order Selector
Tractor Supply Distribution Center
01.2021 - 08.2021
Customer Service Representative
Rent To Own Services
01.2018 - 07.2021
Bachelor's degree - Accounting
Post University
Certification - Welding and Joining Technology / Automotive Technology
Central Georgia Technical College
Certification - Welding and Joining Technology
Central Georgia Technical College
High School Diploma -
Macon County High School