DONTAVIEN L RIFE
West Des Moines,USA
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Mom's Meals
DesMoines, IA
07.2024 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Claims Representative
Wells Fargo
West Des Moines, IA
04.2022 - 07.2024
- Worked collaboratively across disciplines to meet customers' needs and build effective solutions
- Met departmental standards for production and quality, and contributed to strategies and databases used team-wide
- Served as friendly first point of contact for customer inquiries
- Updated customer accounts with current personal and purchasing information
- Followed scripts to maintain good call control
- Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues
- Met and exceeded daily service quality and performance goals
- Made informed decisions under stressful circumstances
Claims Representative
Nationwide
Desmoines, IA
03.2020 - 03.2022
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers
- Verified details with policyholders and requested additional information
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes
- Gathered information to investigate claims filed for injury, personal property loss, or damage
- Verified data closely to prevent errors and keep insurance liability in check
Benefits Counselor
Marsh & McLennan
Urbandale, IA
05.2018 - 02.2020
- Researched new benefits offerings and integrated beneficial offerings to diversify programs or reduce costs
- Used good judgment to help solve problems
- Kept work area organized and clutter-free
- Required minimal oversight to complete job tasks
- Participated in seminars and additional training to expand knowledge and skills
- Maintained good working relationship with co-workers and management
- Utilized downtime to perform routine tasks, preventing service delays
- Completed assigned tasks with little or no supervision
Sales Representative
Mediacom
Osceola, IA
01.2016 - 05.2018
- Provided customers with clear understanding of charges, billing and price changes
- Maintained up-to-date knowledge about products and promotions
- Tracked down sources of special products and services to meet customers' special needs
- Educated customers about brand to incite excitement about company's mission and values
- Followed up on customer leads, developed mail lists, and performed cold calls
- Built strong customer relationships with new and existing customers by providing excellent customer support
- Handled billing inquiries and provided customers with account changes based on requests
Education
High School Diploma -
Clarke community Highschool
Skills
- Networking
- Call center procedures
- Inbound call answering
- Call control
- Call analysis
- Call routing
- Document calls
- High-energy attitude
- Tactful and diplomatic
- Computer proficiency
Timeline
Customer Service Representative
Mom's Meals
07.2024 - Current
Senior Claims Representative
Wells Fargo
04.2022 - 07.2024
Claims Representative
Nationwide
03.2020 - 03.2022
Benefits Counselor
Marsh & McLennan
05.2018 - 02.2020
Sales Representative
Mediacom
01.2016 - 05.2018
High School Diploma -
Clarke community Highschool
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