Summary
Overview
Work History
Education
Skills
Timeline
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DONTAVIOUS WILLIAMS

Summary

Dynamic professional with extensive experience in customer relations and small business operations, including as a Server at Marriott. Proven ability to enhance customer loyalty through effective communication and relationship building. Skilled in budget development and crisis management, consistently delivering high-quality service and achieving operational excellence.

Customer-savvy [PICTURE THAT GLOBAL] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.


Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.


Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

8
8
years of professional experience

Work History

Server

Iguanas Seafood
08.2017 - 03.2018
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

OWNER,PHOTOGRAPHER,GRAPHIC DESIGNER,ADOBE

PICTURE THAT GLOBAL LLC
04.2018 - 07.2023
  • TRAVLED THE COUNTRY FULL TIME WHILE DOING PHOTOAGRAPHY FOR SPORTS EVENTS ALL OVER THE COUNTRY EVERY WEEKEND
  • Managed day-to-day business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and motivated employees to perform daily business functions.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Digitally edited photos to enhance appearance.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

SERVER,EXCLUSIVE CUSTOMERS ATTENDANT

Marriott
12.2019 - 03.2020
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Promptly responded to all requests for assistance.
  • Greeted customers and offered them assistance.

BAKER/Cooker Operator

COLORADOUGH
07.2023 - 03.2025
  • Complied with health and safety codes to protect staff and customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Operated cash registers and processed payments accurately.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Produced consistently high-quality baked goods for customers.
  • Created appealing displays to showcase products in bakery.
  • Trained and supervised new employees on bakery operations and procedures.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Cleaned and maintained kitchen equipment and oven.
  • Packaged finished products for sale.

Education

Bachelor of Arts - Photography

Savannah College of Art And Design
Savannah, GA

Skills

  • Marketing tactics
  • Contract management
  • Employee development
  • Small business operations
  • Budget development
  • Regulatory compliance
  • Business administration
  • Cash flow optimization
  • Strategic project planning
  • Accounting expertise
  • Cost reduction
  • Verbal and written communication
  • Staff management
  • Bidding processes
  • Negotiation
  • Profit and loss analysis
  • Labor relations
  • Business planning
  • Team oversight
  • Customer relations
  • Crisis management
  • Sales leadership
  • Relationship building
  • Product branding
  • Sales strategy development
  • Decorating skills
  • Baking
  • Multitasking and organization
  • Recipe-based cooking
  • Spoilage control
  • Menu planning
  • Time management
  • Kitchen equipment operation
  • Solid problem solver
  • Team player
  • Batter and filling preparation
  • Holiday baking
  • Display case arrangement
  • Team member support
  • Daily specials memorization
  • Table resetting
  • Food inspection
  • Menu item recommendation
  • Sales expertise
  • Special dietary requirements
  • Point of sale (POS) system operations
  • Food sales and promotion
  • Bill computation
  • Order management
  • Allergy awareness
  • Food safety practices
  • Safe food handling
  • Supply restocking
  • POS operation
  • Liquor, wine, and food service
  • Item promotion

Timeline

BAKER/Cooker Operator

COLORADOUGH
07.2023 - 03.2025

SERVER,EXCLUSIVE CUSTOMERS ATTENDANT

Marriott
12.2019 - 03.2020

OWNER,PHOTOGRAPHER,GRAPHIC DESIGNER,ADOBE

PICTURE THAT GLOBAL LLC
04.2018 - 07.2023

Server

Iguanas Seafood
08.2017 - 03.2018

Bachelor of Arts - Photography

Savannah College of Art And Design

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DONTAVIOUS WILLIAMS