Summary
Overview
Work History
Education
Skills
Subject
Message
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Timeline
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Dontay James

Tacoma,Pierce

Summary

Visible, all inclusive, time management efficient, highly organized, effective communicator with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications to move programs forward. I'm a dedicated professional committed to King County's "True North" core values approaching 7 years of experience with Metro. Honest and ethical with exceptional conflict resolution talents. I work great in team settings or individually with an exceptional moral compass, a high level of integrity and accountability. Dedicated to handling all types of inquiries efficiently and effectively.

Overview

13
13
years of professional experience

Work History

Transit Operations Security Liaison

King County Metro Light Rail
10.2023 - Current
  • Support accident/incident investigations and analysis
  • Attend safety and/or security meetings and participate in hazard identification and corrective action plan development
  • Monitor work sites for safety and security hazards and identify and assist in the development of mitigations
  • Support Employees by recommending and identifying appropriate tools and training in alignment with existing safety and security policies/procedures.
  • Ensuring safety and security promotions materials are posted and updated at bases as necessary
  • Monitor and ensure organizational activities are conducted in accordance with federal, state, and local regulations, rules, and guidelines and industry best practices for safety, including Washington State Safety and Security standards
  • Utilize Metro’s safety data management systems to enter safety and security reports
  • Function as onsite liaison for front-line employee safety and security concerns
  • Assist in developing incident investigation reports, pulling and processing video for internal and external stakeholders
  • Retrieval and processing of video from coach CCTV systems.
  • Interfacing with other work-groups and other entities regarding coach video.
  • Representing the Security section at meetings and hearings.
  • Interfacing with operators and others regarding coach video and other security topics.
  • Knowledge of the bus operating environment and buses themselves.
  • Intimate familiarity with coach operations ( you may have to activate equipment on a coach during the process of securing video, conduct the rare but plausible need to relocate a coach in an emergency, and similar operational contingencies)
  • Attention to detail, accuracy, and completeness.
  • Holds self and others accountable to meet commitments
  • Handles conflict situations effectively
  • Develops and delivers multi-modal communications that convey a clear understanding, for a variety of different audiences
  • Gains the confidence and trust of others through honesty, integrity and authenticity
  • Makes good, timely decisions
  • Plans and prioritizes work to meet commitments aligned with organizational goals
  • Sees ahead to future possibilities and translates them into breakthrough strategies
  • Knowledge in Microsoft office products - Word, Outlook, Teams and Excel specifically.
  • Knowledge of and respect for maintaining chain-of-custody.
  • Awareness of Metro and ATU agreements regarding the appropriate use of video.
  • Technical competency with CCTV systems and computers.
  • Knowledge of Metro’s fleet management/deployment/hosteling program.

Transit Operator

King County Metro
05.2017 - 07.2023
  • Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
  • Enhanced my knowledge of King County Metro's transit footprint by operating as a Board Operator throughout all 7 bases.
  • Followed all local traffic laws while operating various types of public transportation vehicles.
  • Assisted in the training of new Transit Operators, sharing expertise and best practices for successful job performance.
  • Provide safe, professional, and courteous on-time bus service for customers in King County
  • Communicate effectively with all customers regarding fares, routes, schedules, and transfer points
  • Effectively operate transit vehicles and equipment, including wheelchair lifts and the securing of personal mobility devices
  • Successfully communicate with Transit Control Center via radio
  • Accurately complete verbal and written reports

Transit Operations Security Liaison

King County Metro
10.2021 - 10.2022
  • Support accident/incident investigations and analysis
  • Attend safety and/or security meetings and participate in hazard identification and corrective action plan development
  • Monitor work sites for safety and security hazards and identify and assist in the development of mitigations
  • Support Employees by recommending and identifying appropriate tools and training in alignment with existing safety and security policies/procedures.
  • Ensuring safety and security promotions materials are posted and updated at bases as necessary
  • Monitor and ensure organizational activities are conducted in accordance with federal, state, and local regulations, rules, and guidelines and industry best practices for safety, including Washington State Safety and Security standards
  • Utilize Metro’s safety data management systems to enter safety and security reports
  • Function as onsite liaison for front-line employee safety and security concerns
  • Assist in developing incident investigation reports, pulling and processing video for internal and external stakeholders
  • Retrieval and processing of video from coach CCTV systems.
  • Interfacing with other work-groups and other entities regarding coach video.
  • Representing the Security section at meetings and hearings.
  • Interfacing with operators and others regarding coach video and other security topics.
  • Knowledge of the bus operating environment and buses themselves.
  • Intimate familiarity with coach operations ( you may have to activate equipment on a coach during the process of securing video, conduct the rare but plausible need to relocate a coach in an emergency, and similar operational contingencies)
  • Attention to detail, accuracy, and completeness.
  • Holds self and others accountable to meet commitments
  • Handles conflict situations effectively
  • Develops and delivers multi-modal communications that convey a clear understanding, for a variety of different audiences
  • Gains the confidence and trust of others through honesty, integrity and authenticity
  • Makes good, timely decisions
  • Plans and prioritizes work to meet commitments aligned with organizational goals
  • Sees ahead to future possibilities and translates them into breakthrough strategies
  • Knowledge in Microsoft office products - Word, Outlook, Teams and Excel specifically.
  • Knowledge of and respect for maintaining chain-of-custody.
  • Awareness of Metro and ATU agreements regarding the appropriate use of video.
  • Technical competency with CCTV systems and computers.
  • Knowledge of Metro’s fleet management/deployment/hosteling program.

Downtown Safety Ambassador Supervisor

Downtown Seattle Association
02.2011 - 04.2018
  • Assist in the planning and coordination of the downtown Ambassador team’s daily efforts.
  • Manage and communicate with the downtown Ambassador Team to ensure compliance with organization policies and standards.
  • Conduct daily Downtown Ambassador team meetings and ensure Downtown Ambassadors are effectively deployed and have the necessary equipment and supplies to perform duties.
  • Oversee and monitor employee activities to ensure performance standards and productivity levels are maintained. These patrols are provided by walking, driving a vehicle, or riding a bike.
  • Ability to coach and mentor individuals who may or may not have had a past criminal background or addiction challenges.
  • Conduct appraisals and formal evaluations of staff performance. Assess and counsel employees using coaching, corrective action, and training to facilitate effective performance.
  • Assist in recruiting/hiring, selecting, orienting, and training employees; developing personal growth opportunities.
  • Assist with in-house training, including new hire training and team training.
  • Subject matter expert including managing assigned special projects, for example – bike program, Narcan, etc.
  • Identify, report, and correct conditions that adversely impact the downtown or those working, living, and visiting downtown.
  • Review Downtown Ambassador daily logs, accident reports, etc. for accuracy and completeness.
  • Suggests changes in working conditions and use/type of equipment to increase the efficiency of maintenance.
  • Represent the Metropolitan Improvement District and the Public Safety Program at special events and community meetings in a positive and highly professional manner.
  • Develop and maintain working relationships with local government service providers, property managers, merchants, and members of the Downtown Seattle Association staff.
  • Assist in resolving customer complaints via phone, email, or in person.
  • Advise management of trends and activity within the Metropolitan Improvement District.


Education

High School Diploma -

Franklin High School
Seattle, WA
06.1993

Skills

  • OSHA 30 Certification
  • Assessment capabilities
  • Assertiveness
  • Mediation skills
  • Influencing skills
  • Strong interpersonal skills and ability to work with individuals who have barriers to employment
  • Strong communication skills, both verbal, written and non-verbal communication skills
  • Proficient in Windows, MS Word, Teams, SSaM, PeopleSoft, NeoGov, Excel and Outlook
  • Avade Basic Deescalation
  • Bloodborne Pathogens
  • CPR/First Aid
  • Management of Aggressive Behavior Certification
  • The way we work together
  • We are racially just
  • Welcome to Metro

Subject

Transit Operations Security Liaison

Message

I have aspirations to further my knowledge with operational/safety functions beyond the seat of being a Transit Operator. I am a self-starter, independent thinker, reliable, nimble and flexible seeking to secure a Career Service position with the Transportation Safety Administration team. 

To

Safety, Security & Quality assurance Team 

Timeline

Transit Operations Security Liaison

King County Metro Light Rail
10.2023 - Current

Transit Operations Security Liaison

King County Metro
10.2021 - 10.2022

Transit Operator

King County Metro
05.2017 - 07.2023

Downtown Safety Ambassador Supervisor

Downtown Seattle Association
02.2011 - 04.2018

High School Diploma -

Franklin High School

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Dontay James