Dontaye Thomas
Management
Philadelphia,PA
Summary
Accomplished Site Coordinator Manager and Clerk Specialist at Philadelphia Parking Authority. I am proactive, energetic and adaptive in staff supervision, administrative and delegating task. Excelled in enhancing team coordination and customer satisfaction, significantly improving to drive company growth and innovation. Skilled in Microsoft Office, demonstrating exceptional decision-making abilities. Tracking record of meeting stringent deadlines and exceeding quality expectations. Working independently and making critical decisions during challenges, with a focus on safety and efficiency.
Overview
10
10
years of professional experience
Work History
Site Coordinator Manager
Philadelphia Parking Authority
02.2021 - Current
- Maintained detailed records of project progress and expenditures, ensuring accountability and facilitating audits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced team coordination by organizing weekly meetings to discuss project progress and address any challenges.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated transportation and parking arrangements for guests and vendors.
- Accomplished multiple tasks within established timeframes.
- Maintained a safe and productive work environment by
- enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Oversaw successful project completions while consistently meeting or exceeding both internal and client expectations in terms of quality, scope, budget, and timeline parameters.
- implemented evaluations and distributed for review.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Clerk Specialist
Philadelphia Parking Authority
11.2014 - 02.2021
- Managed busy appointment schedules to optimize use of time clients.
- Ensured accurate recordkeeping by diligently updating databases with new client information or changes to existing data.
- Managed multi-line phone systems, effectively handling high call volumes while maintaining a professional demeanor and ensuring timely responses.
- Improved customer satisfaction rates with prompt and courteous support for inquiries and concerns.
- Assisted management in decision-making processes, providing detailed reports on departmental performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported hearing examiners through consistent communication and administrative support duties.
- Purchased and maintained office supplies.
- Contributed to successful event planning through effective coordination of logistics such as travel arrangements, accommodations, and meeting spaces.
Education
High School Diploma -
Martin Luther King High
Philadelphia, PA09-2002
Skills
- Staff supervision
- Staff scheduling
- Scheduling coordination
- Event logistics
- Program oversight
- Management of Inventory
- Staff training
- Site operations planning
- Decision-making
- Accommodation organization
- Microsoft office
- Administrative recordkeeping
Timeline
Site Coordinator Manager
Philadelphia Parking Authority
02.2021 - Current
Clerk Specialist
Philadelphia Parking Authority
11.2014 - 02.2021
High School Diploma -
Martin Luther King High
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