Donte Deshields
Vineland,NJ
Summary
Dynamic and detail-oriented professional with extensive experience at Autumn Lake Healthcare. Proven expertise in HIPAA compliance and patient scheduling, complemented by strong organizational skills. Successfully implemented training programs and enhanced team collaboration, resulting in improved patient care and satisfaction. Committed to fostering a positive work environment and driving operational efficiency.
Overview
15
15
years of professional experience
Work History
Unit Clerk
Autumn Lake Healthcare
09.2025 - Current
Personnel Specialist
United States Navy(Enlisted), National Naval Medical Center
06.2024 - 02.2025
- Coordinated personnel actions ensuring compliance with Navy regulations and procedures.
- Processed and maintained personnel records using automated systems for accuracy and efficiency.
- Assisted in recruitment and onboarding processes, enhancing candidate experience and engagement.
- Developed training materials to streamline new hire orientation and improve knowledge retention.
- Implemented employee recognition programs, fostering a positive work environment and morale.
- Analyzed personnel data to identify trends, providing management with actionable insights for decision-making.
- Led initiatives to enhance workplace diversity, promoting inclusivity within the Naval Medical Center team.
- Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
- Designed and implemented internal training for supervisors and other personnel.
Cashier/ Stocker
Walmart
10.2023 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring balanced reports at end of shifts.
- Assisted with inventory management, restocking shelves to optimize product availability.
- Trained new cashiers on procedures and best practices for transaction processing.
- Implemented strategies to enhance checkout efficiency during peak hours.
- Collaborated with team members to improve store presentation and customer experience.
- Monitored sales trends and provided feedback for stock adjustments based on demand.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Increased sales of promotional items by informing customers about current offers.
- Reduced processing errors by meticulously following transaction procedures.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced shopping experience, provided product information and location assistance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Senior Cottage Training Technician
Woodbine Develope Mental Center
08.2010 - 10.2023
- Facilitated individualized support plans for clients with mental health and disability challenges.
- Conducted assessments to identify client needs and tailor interventions accordingly.
- Developed and implemented training programs for peer mentors to improve support delivery.
- Mentored staff in best practices for effective communication and client engagement.
- Advocated for client rights and inclusion within the community framework.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Implemented evidence-based practices to improve overall mental health outcomes for clients under my care.
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with administering medications and documenting vital signs.
- Monitored patients' conditions, reporting changes to healthcare team promptly.
- Educated patients and families on proper care techniques and health management.
- Trained new staff on best practices for patient handling and hygiene protocols.
- Implemented improvement initiatives to enhance patient satisfaction and care quality.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Education
High School Diploma -
Millville Senior High School
Millville, NJ06.2002
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- Chart updating
- Medical records maintenance
- Reception management
- Supply restocking
- Patient scheduling
- Records scanning
- Transcribing orders
- Document management
- Documenting vital signs
- Transfer coordination
- Strong organization
- Discharge support
- Retrieving medical records
- Arranging transportation
- Scheduling labs
- Phone reception
- Admitting management
- Forms processing
- Replenishing inventory
- Unit administrative support
- Faxing orders
- Arranging discharges
- Medical forms
- Problem-solving
- Scheduling tests and procedures
- Customer service
- Time management
- Clerical support
- Appointment scheduling
- Medical charting
- Appointment setting
- Medical recordkeeping
- Adaptable and flexible
- Staff leadership
- Collaboration and teamwork
- Critical thinking
- Office coordination
- Documentation and recordkeeping
- Order purchasing
- Patient referral
- Outpatient procedures
- Calendar and appointment management
- Relationship building
- Inventory management
- Insurance verification
- Payment scheduling and collection
- Patient eligibility requirements
- Insurance authorizations
- Flexible schedule
Timeline
Unit Clerk
Autumn Lake Healthcare
09.2025 - Current
Personnel Specialist
United States Navy(Enlisted), National Naval Medical Center
06.2024 - 02.2025
Cashier/ Stocker
Walmart
10.2023 - 06.2024
Senior Cottage Training Technician
Woodbine Develope Mental Center
08.2010 - 10.2023
High School Diploma -
Millville Senior High School