Donte Hartwell
North Las Vegas,NV
Summary
Dedicated Freight Handler skilled at following directions and taking initiative with extensive knowledge of shipping and handling. Successful at remaining safety-oriented for numerous hours and performing detailed inspections. Adept at handling commercial cleaning needs independently or with team members. Experienced professional with good time management and multitasking abilities as well as flexibility to handle customer requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Freight Team Associate
The Home Depot Inc
Las Vegas, NV
05.2023 - 09.2023
- Tracked shipments from origin through delivery using various tracking systems.
- Identified potential problems in the warehouse operations system before they became serious issues.
- Recorded numbers of units handled or moved on daily production sheets or work tickets.
- Verified loads against shipping papers, noting in writing any overages, shortages or damages.
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
Customer Experience Analyst
Telus International
Las Vegas, NV
11.2022 - 09.2023
- Reviewed established procedures to assess areas in need of improvement.
- Resolved escalated issues from customers in a timely manner while maintaining a high degree of professionalism at all times.
- Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.
- Created reports highlighting key performance indicators related to the quality of the customer experience.
- Devised new and improved records management programs to organize and protect data.
Social Media Content Moderator
Telus International
Las Vegas, NV
08.2020 - 11.2022
- Adhered strictly to confidentiality protocols when handling sensitive information.
- Assigned topics, events and stories to individual writers or reporters for coverage.
- Reviewed and approved proofs submitted by composing room prior to production.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Met with artists, typesetters and production managers to discuss projects and resolve problems.
Baggage Handler
Wynn Resorts
Las Vegas, NV
04.2019 - 05.2021
- Maintained accurate records of all baggage handling activities.
- Processed checked bags through scanners according to Transportation Security Administration regulations.
- Worked closely with other departments within the hotel to ensure smooth operations.
- Answered guest inquiries regarding hotel services, facilities and hours of operation.
- Processed check-ins and check-outs efficiently while maintaining accuracy in billing procedures.
Parking Attendant
Wynn Resorts
Las Vegas, NV
04.2018 - 04.2019
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Assisted other staff members with various duties as requested by management.
- Provided assistance to disabled drivers by escorting them to their vehicle when requested.
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
- Assisted customers with finding available spaces in the lot.
- Responded to questions about local area and company services.
- Responded quickly and appropriately to emergency situations such as medical emergencies, fires or criminal activities.
Education
High School Diploma -
Bonanza High School
Las Vegas, NV06-2017
Some College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Freight Processing
- Shipment Inspection
- Hand Truck Safety
- Truck Loading and Unloading
- Able to Lift 100 Lbs
- Warehouse Safety
- Loading and Unloading
- Pallet Jack Safety
- Material Handling
- Paperwork Processing
- Data Collection
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Stock Management
- Order Processing
- Guest Services
- Heavy Lifting
- Guest Relations
Certification
- Certificate of Merit
Timeline
Freight Team Associate
The Home Depot Inc
05.2023 - 09.2023
Customer Experience Analyst
Telus International
11.2022 - 09.2023
Social Media Content Moderator
Telus International
08.2020 - 11.2022
Baggage Handler
Wynn Resorts
04.2019 - 05.2021
Parking Attendant
Wynn Resorts
04.2018 - 04.2019
High School Diploma -
Bonanza High School
Some College (No Degree) -
University of Phoenix