Donte Hartwell
North Las Vegas,NV
Summary
Experienced and dependable professional with excellent customer service, organizational, and communication skills. It helps to meet customer needs and provides proactive service while quickly and accurately responding to inquiries. Maintains a consistently positive attitude, creating a welcoming atmosphere for customers and colleagues. Skilled in efficiently filling orders in fast-paced warehouse environments. Possesses extensive knowledge of shipping, receiving, and tracking procedures. Proficient in operating forklifts, pallet jacks, and frequency scanners.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Tower Traffic Attendant
Wynn Resorts
04.2024 - Current
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
FC Associate
Amazon.in
07.2024 - Current
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed procedures at all times for personal and team safety.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Improved warehouse efficiency by streamlining processes and optimizing storage layouts.
Freight Team Associate
The Home Depot Inc
05.2023 - 09.2023
- Tracked shipments from origin through delivery using various tracking systems.
- Identified potential problems in the warehouse operations system before they became serious issues.
- Recorded numbers of units handled or moved on daily production sheets or work tickets.
- Verified loads against shipping papers, noting in writing any overages, shortages or damages.
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
Customer Experience Analyst
Telus International
11.2022 - 09.2023
- Reviewed established procedures to assess areas in need of improvement.
- Resolved escalated issues from customers in a timely manner while maintaining a high degree of professionalism at all times.
- Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.
- Created reports highlighting key performance indicators related to the quality of the customer experience.
- Devised new and improved records management programs to organize and protect data.
Social Media Content Moderator
Telus International
08.2020 - 11.2022
- Adhered strictly to confidentiality protocols when handling sensitive information.
- Assigned topics, events and stories to individual writers or reporters for coverage.
- Reviewed and approved proofs submitted by composing room prior to production.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Met with artists, typesetters and production managers to discuss projects and resolve problems.
Baggage Handler
Wynn Resorts
04.2019 - 05.2021
- Maintained accurate records of all baggage handling activities.
- Processed checked bags through scanners according to Transportation Security Administration regulations.
- Worked closely with other departments within the hotel to ensure smooth operations.
- Answered guest inquiries regarding hotel services, facilities and hours of operation.
- Processed check-ins and check-outs efficiently while maintaining accuracy in billing procedures.
Parking Attendant
Wynn Resorts
04.2018 - 04.2019
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Assisted other staff members with various duties as requested by management.
- Provided assistance to disabled drivers by escorting them to their vehicle when requested.
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
- Assisted customers with finding available spaces in the lot.
- Responded to questions about local area and company services.
- Responded quickly and appropriately to emergency situations such as medical emergencies, fires or criminal activities.
Education
High School Diploma -
Bonanza High School
Las Vegas, NVSome College (No Degree) -
University of Phoenix
Tempe, AZSkills
Freight Processing
Shipment Inspection
Hand Truck Safety
Truck Loading and Unloading
Able to Lift 100 Lbs
Warehouse Safety
Loading and Unloading
Pallet Jack Safety
Material Handling
Paperwork Processing
Data Collection
Product Knowledge
Data Entry
Inbound and Outbound Calling
Stock Management
Order Processing
Guest Services
Heavy Lifting
Guest Relations
Warehouse safety
Packing efficiency
Certification
Certificate of Merit
Timeline
FC Associate
Amazon.in
07.2024 - Current
Tower Traffic Attendant
Wynn Resorts
04.2024 - Current
Freight Team Associate
The Home Depot Inc
05.2023 - 09.2023
Customer Experience Analyst
Telus International
11.2022 - 09.2023
Social Media Content Moderator
Telus International
08.2020 - 11.2022
Baggage Handler
Wynn Resorts
04.2019 - 05.2021
Parking Attendant
Wynn Resorts
04.2018 - 04.2019
Certificate of Merit
High School Diploma -
Bonanza High School
Some College (No Degree) -
University of Phoenix
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