Donte Hartwell
North Las Vegas,NV
Summary
Proven expertise in insurance products, service, and customer needs. Familiar with analyzing documentation, liaising between parties, and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
6
6
years of professional experience
Work History
Traffic Control Attendant
Wynn Resorts
Las Vegas, NV
04.2024 - Current
- Coordinated traffic flow during construction projects to ensure safety and compliance with regulations.
- Monitored vehicle movement and adjusted signals to optimize traffic patterns in high-traffic areas.
- Implemented signage placement strategies to enhance visibility and guide drivers effectively.
- Trained new attendants on safety protocols, equipment usage, and emergency response procedures.
Customer Experience Analyst
Telus International
Las Vegas, NV
11.2022 - 08.2023
- Gathered and analyzed market data to influence business decisions.
- Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.
- Reviewed established procedures to assess areas in need of improvement.
- Analyzed customer feedback to identify trends and improve service quality.
Content Moderator
Telus International
Las Vegas, NV
08.2020 - 11.2022
- Managed content distribution for various online channels and social media platforms.
- Reviewed performance of content by capturing and assessing analytics figures.
- Analyzed daily traffic data and reports to measure effectiveness of marketing strategies.
Baggage Handler
Wynn Resorts
Las Vegas, NV
04.2019 - 05.2021
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
Education
High School Diploma -
Bonanza High School
Las Vegas, NV06.2017
No Degree - Software Engineering
TripleTen
Cheyenne, WY04-2026
Skills
- Javascript
- Python
- Team collaboration
- Customer segmentation
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Git version control
- Git proficiency
- Git and GitHub experience
Timeline
Traffic Control Attendant
Wynn Resorts
04.2024 - Current
Customer Experience Analyst
Telus International
11.2022 - 08.2023
Content Moderator
Telus International
08.2020 - 11.2022
Baggage Handler
Wynn Resorts
04.2019 - 05.2021
High School Diploma -
Bonanza High School
No Degree - Software Engineering
TripleTen
Education and Training
other