Donte Langley
Richmond,Virginia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nurses Aide
Praise Home Health Care
09.2020 - Current
- Develop a service plan for clients based off of clients individual needs; to include de-escalation techniques to ensure the clients safety
- Access clients' needs within the community and link client to appropriate resources. - Maintain documentation of clients weekly and monthly progress
- Answered call and supported patient comfort and safety
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Courier Delivery Driver
Same Day Courier Delivery
03.2021 - 02.2024
- Maintained road safety standards and reported incidents to supervisors to maintain appropriate delivery expectations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
Production Worker
Tyson's
03.2020 - 03.2021
- Improved production line efficiency by streamlining processes and implementing lean manufacturing techniques.
- Reduced downtime for machine maintenance by performing regular equipment inspections and addressing issues proactively.
- Enhanced product quality with thorough visual inspections and adherence to company standards.
- Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
Education
Diploma -
Highland Springs High School
01.2017
Skills
- Conflict Management
- Networking
- Effective Communicator
- Customer Service
- Advising Customers
- Data Entry
Certification
CPR Certified/ Personal Care Aide - Certified 2021
Timeline
Courier Delivery Driver
Same Day Courier Delivery
03.2021 - 02.2024
Certified Nurses Aide
Praise Home Health Care
09.2020 - Current
Production Worker
Tyson's
03.2020 - 03.2021
Diploma -
Highland Springs High School