DONTE MAY
Universal,Texas
Summary
Results-driven professional with a background in customer service and a strong focus on client satisfaction. Demonstrated ability to adapt to diverse environments, collaborate effectively in teams, and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Home Healthcare Provider
Consumer Directed Services
11.2018 - Current
- Supplying comprehensive care and support to a special needs client, ensuring a safe, comfortable living environment.
- Perform equipment maintenance, inventory check, data entry, cleaning/sanitation duties, and safety checks daily.
Assistant Leader
Steamers Carpet Care
11.2016 - 10.2020
- Managed daily carpet cleaning services, up to 5 a day, including air ducts and dryer vent maintenance, tile and grout cleaning, and upholstery restoration.
- Enhanced team productivity by implementing efficient organizational systems and streamlining communication channels.
- Collected, arranged, and input information into database system.
- Increased sales revenue by developing and implementing strategic sales plans and initiatives.
Consumer Solutions Representative
Farmers Insurance
11.2014 - 02.2018
- Handled customer policies for auto and home insurance, offering prompt and comprehensive assistance
- Managed a high call volume, averaging 50-100 calls per day, while maintaining a 7-minute average call duration.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Team Leader
Sonic Drive-In
06.2013 - 12.2014
- Balanced responsibilities included taking orders, welcoming customers, and processing transactions with a friendly attitude
- Assisted with coworker's duties and oversaw front of house responsibilities.
Education
BBA - Cyber Security
The University of Texas At San Antonio
San Antonio, TX05.2025
Associate of Science - Computer Science
Alamo Colleges
San Antonio, TX07.2022
Skills
- Data Entry
- Phone Etiquette
- Microsoft Word
- Excel
- Customer Service
- Sales
- Teamwork/Collaboration
- Training
- Inventory Management
- Python
- Time Management/Organization
- Attention to Detail
Timeline
Home Healthcare Provider
Consumer Directed Services
11.2018 - Current
Assistant Leader
Steamers Carpet Care
11.2016 - 10.2020
Consumer Solutions Representative
Farmers Insurance
11.2014 - 02.2018
Team Leader
Sonic Drive-In
06.2013 - 12.2014
BBA - Cyber Security
The University of Texas At San Antonio
Associate of Science - Computer Science
Alamo Colleges
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