Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Donte McCloud

Houston,TX

Summary

Dynamic professional with extensive experience at Target, Old Navy, and Creamistry, excelling in safety compliance and emergency response. Proven leader adept at supervising teams and enhancing customer satisfaction. Recognized for effective inventory management and maintaining operational excellence, ensuring a secure and welcoming environment for all stakeholders.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Team Leader

Target
Grand Parkway, TX
07.2024 - 03.2025
  • Utilized two-way radios and other communication devices for effective team coordination.
  • Searched bags manually to identify prohibited items and contraband.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Enforced property rules and regulations to ensure a safe environment for all.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Warehouse Stocker

Old Navy
Shenandoah, TX
04.2023 - 06.2024
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Packaged items carefully prior to shipment in order to avoid damage during transit.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Tracked inventory levels through use of barcode scanning devices or manual counting methods.
  • Monitored merchandise received and shipped from facility in computer system.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Ensured compliance with company policies, regulations, and safety standards.

Opening Shift Manager

Creamistry
The Woodlands, TX
04.2021 - 08.2022
  • Managed inventory levels by reviewing daily reports and ordering stock when necessary.
  • Monitored the camera system throughout my shift.
  • Supervised all activities related to customer service during my shift.
  • Prepared end-of-day reports summarizing sales figures, labor costs, inventory levels and any operational issues encountered during my shift.
  • Inspected merchandise before it was placed on shelves or racks for sale.
  • Responded quickly to emergency situations such as theft or injury.
  • Resolved customer complaints in an efficient and professional manner.
  • Completed routine maintenance and repair.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Spring Highschool
Spring, TX
06-2022

Skills

  • Safety compliance
  • Equipment operation
  • Data entry
  • Delegation and supervision
  • Emergency response
  • Facility opening
  • Effective leader
  • Teamwork and collaboration
  • Surveillance systems

Certification

  • TWIC card license
  • Driver License

Affiliations

  • Mixed Martial Artist
  • Day Trader
  • Youth Basketball Trainee

Timeline

Guest Service Team Leader

Target
07.2024 - 03.2025

Warehouse Stocker

Old Navy
04.2023 - 06.2024

Opening Shift Manager

Creamistry
04.2021 - 08.2022

High School Diploma -

Spring Highschool
Donte McCloud