Felice Arrington
Temple Hills,Maryland
Summary
Customer service professional dedicated to effective team management and customer satisfaction.
Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Overview
19
19
years of professional experience
Work History
Mobile Wireless Technician
Empower AI
12.2023 - Current
- Increased network efficiency by performing regular maintenance and troubleshooting on wireless systems.
- Enhanced customer satisfaction by providing timely and effective technical support for wireless devices.
- Delivered exceptional customer service while assisting clients with mobile device inquiries and concerns.
- Troubleshot complex software issues on multiple operating systems, restoring devices back to optimal functionality quickly and efficiently.
Desktop Support Technician
Empower AI
04.2023 - 11.2023
- Learned and implemented new software testing procedures.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Administrative Assistant
Westphalia Christian Community Church
09.2017 - Current
- Received and routed business correspondence to correct department or staff member
- Answered telephone inquiries from clients, vendors and the public
- Provided clerical support to company employees, including copying, faxing and file management
- Opened and properly distributed incoming mail
Service Manager
Wells Fargo Bank
12.2004 - Current
- Organized, stocked and maintained the teller window area
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Scheduled staff shifts to cover peaks and lulls in customer inquiries
- Trained staff on operating procedures and company services
- Maintained up-to-date knowledge of product and service changes
- Hired, trained, developed and monitored performance of service department staff
Education
Associate of Applied Science - Accounting
Nash Community College
Rocky Mount, NC05.1993
Skills
- Effective problem solver
- Adherence to high customer service standards
- Customer-focused
- Excellent time management skills
- Microsoft Outlook, Word and Excel
- Exceptional telephone etiquette
- Skilled trainer
- MS Office expert
- Desktop Support
- Apple IOS
Timeline
Mobile Wireless Technician
Empower AI
12.2023 - Current
Desktop Support Technician
Empower AI
04.2023 - 11.2023
Administrative Assistant
Westphalia Christian Community Church
09.2017 - Current
Service Manager
Wells Fargo Bank
12.2004 - Current
Associate of Applied Science - Accounting
Nash Community College
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