Summary
Overview
Work History
Education
Skills
Timeline
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Donte Silcio

Goldsboro,NC

Summary

Professional with strong background in retail management training, adept at developing and implementing effective training programs. Skilled in team collaboration and driving results. Known for adaptability and dependability in evolving environments. Proficient in leadership, communication, and performance optimization.

Overview

7
7
years of professional experience

Work History

Barber

Wellington Barbershop
04.2024 - 11.2024
  • Kept shop neat, professional and welcoming to guests of different backgrounds.
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.

Armed Security Officer

Per Mar Security
03.2023 - 02.2024
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.

Package Handler

FedEx
08.2023 - 12.2023
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Followed safety regulations to maintain safe work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained clean, orderly work environment free of hazards.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.

Shift Supervisor

CVS Pharmacy
07.2021 - 09.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed cash and credit card transactions accurately using POS software.

Team Lead

Krogers Grocery Store
08.2020 - 10.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Worked different stations to provide optimal coverage and meet production goals.

Armed Security Officer

Securitas Security Services
02.2018 - 04.2019
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.

Education

High School Diploma -

Southside Alternative
Monroe, LA
05-2018

Skills

  • Quick learner
  • Team collaboration
  • Customer safety
  • Verbal communication strength
  • Advanced communication skills
  • Highly motivated self-starter
  • Strong leader
  • Business management
  • Appointment scheduling
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Customer service excellence
  • Money handling
  • Cash handling and management

Timeline

Barber

Wellington Barbershop
04.2024 - 11.2024

Package Handler

FedEx
08.2023 - 12.2023

Armed Security Officer

Per Mar Security
03.2023 - 02.2024

Shift Supervisor

CVS Pharmacy
07.2021 - 09.2022

Team Lead

Krogers Grocery Store
08.2020 - 10.2021

Armed Security Officer

Securitas Security Services
02.2018 - 04.2019

High School Diploma -

Southside Alternative

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Donte Silcio