Donte' Smith

Greet and assist members:
I am often the first point of contact for members, greeting them, answering questions, and providing information about the gym.
Manage the front desk:
This can include checking in members, answering phones, and handling membership inquiries.
Maintain a positive atmosphere:
Creating a welcoming and friendly environment is a key aspect of my role.
Handle member concerns:
Addressing member questions and resolving issues promptly and professionally.

Summary:
A results-oriented and customer-focused leader responsible for overseeing the daily operations of an AT&T Retail Store, including sales, customer service, staff management, and operational standards.
Key Responsibilities:

Sales & Performance: Achieve sales goals and drive productivity through effective sales process management and execution of promotional plans. Lead and manage a sales team to ensure performance goals are met.
Team Leadership: Recruit, train, and develop sales advocates. Provide positive leadership to inspire exceptional customer experiences. Conduct staff meetings for sales and product knowledge enhancement. Coach and provide feedback to meet team sales and service goals.
Customer Experience: Ensure a positive customer experience by assisting with products and services and handling returns.
Store Operations: Manage daily store operations, including inventory levels, control of shrink, and compliance with AT&T and company standards. Build a client base through ethical practices. Maintain a clean and safe store environment. Stay informed on industry knowledge.

Relevant Skills:

Leadership
Communication
Retail Operations Management
Team Management & Development
Sales Management & Coaching
Customer Service
Problem-Solving
Planning & Analytical Skills
Inventory Management
Merchandising
Telecommunications Industry Knowledge
Organizational skills and attention to detail

Responsibilities:

Installed and repaired auto glass, including windshields, door glass, and back windows.

Performed windshield replacements, ensuring proper fit and sealing.
Inspected damaged auto glass and determined appropriate repair or replacement solutions.
Utilized proper tools and techniques to ensure quality workmanship and customer satisfaction.
Maintained a clean and organized workspace, adhering to safety and compliance standards.
Provided excellent customer service, explaining work performed and answering customer questions.
Followed all company procedures and protocols, including documentation and reporting.
Drove company vehicle safely and professionally to and from customer locations.
Assisted with the training of new technicians