Donte’ Thomas-Woods
Jacksonville,FL
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Over 20 years of experience in management, counseling, and full-cycle recruiting, bringing a wealth of expertise. Honed problem-solving and decision-making skills in 16 years of full-cycle recruiting and customer service. Over 10 years of experience in instruction and facilitation, effectively communicating with customers, team members, and stakeholders. Excellent coordination, training, and supervising skills for consistent organization and meeting of deadlines. Providing constructive feedback and inspiring team members for exceptional service. Dedicated to delivering outstanding customer experience. Knowledgeable in medical terminology and coding systems including ICD-10-CM, CPT, HCPCS, and ICD-10-PCS to further enhance qualifications for the role.
Overview
21
21
years of professional experience
Work History
Performance Facilitator Supervisor
Destinee Solutions LLC
06.2019 - Current
- Lead 20 agents of customer service associates who handle customer service inquiries and problems via phone and/or email
- Monitors operations to ensure adherence to service level standards and company/department policies and procedures are followed
- Resolve escalations for difficult customer issues
- Evaluates the quality of the customer service associates’ calls; provides feedback to reps on strengths and areas to improve in
- Communicates with clients, vendors, and other departments to ensure quality service delivery and customer satisfaction
- Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives.
Contact Tracing Case Investigator
Guidant Global
10.2021 - 03.2022
- Record all information in the state’s system and follow all approved state guidance on the program
- Receive and address inbound calls from citizens related to COVID-19, typically in response to an outbound notification
- Inbound callers may have tested positive for COVID-19 or have been in close contact with someone who has
- Work from a system queue to place outbound calls to individuals identified as having tested positive for COVID19 or as having been in close contact with someone who has
- Use empathetic questioning techniques to elicit case information from individuals that have tested positive, including recent people they have been in contact with
- Make detailed notes related to interactions with individuals, including voicemails, in the CRM
- Follow published instructions, policies, and procedures for completing interactions with individuals, including working directly from a script
- Escalate calls or issues meeting designated escalation criteria to the appropriate staff for resolution and Attend meetings and trainings as requested and maintain up-to-date knowledge of the program and system.
Talent Acquisition Specialist
JEA
11.2014 - 04.2019
- Conduct job analysis workshops with subject matter experts to identify the essential knowledge, skills, and abilities for the position
- Managed all stages of the recruiting process, from proactive sourcing to order receipt, through candidate sourcing, qualification, matching, submittal, customer interview, and placement of candidates
- Consulted, facilitated, and trained hiring managers and business leaders on talent acquisition strategies, best practices, policies, and processes
- Built and maintained a network of potential candidates through pro-active market research and on-going relationship management
- Developed and administered various types of selection devices and determines eligibility for applicants for examinations, appointments, and placement
- Participated in special projects/talent acquisition initiatives including assessment of best practices in interviewing techniques, leveraging internal sources of talent and identification of top performers for senior level openings
- Managed the presentation, selection, offers, negotiations, and closing involved in talent acquisition lifecycle
- Maintained departmental reports and statistics to include open position report, time to fill (CTA), disposition, Applicant Tracking System (ATS) software (Taleo)
- Leverage online recruiting resources, social media, community events, job boards
- Maintained a current understanding of applicable employment laws, rules, and trends governing Talent Acquisition and Retention
- Provide consultation and guidance to hiring managers and business leaders on talent acquisition strategies, best practices, policies, and processes to determine and facilitate the organizations human capital needs to ensure efficient and effective hiring.
Strategic Accounts & Technical and Operations Lead Recruiter
Kelly Services
07.2011 - 10.2014
- Managed ten recruiters and all stages of the recruiting process, from proactive sourcing to order receipt, through candidate sourcing, qualification, matching, submittal, customer interview, and placement of candidates
- Created and managed relevant candidate pipelines and worked with sales team to bring the most desirable candidates to market
- Responsible for thoroughly assessing candidate qualifications, including capabilities, interests, availability, and pay, to effectively match the candidate with customers and orders—resulting in candidate and customer satisfaction
- Used recruiting and sales skills to effectively influence the candidate and customer, while driving the recruiting process, including relationship building, overcoming objections, targeted and timely follow-up, prep/debrief, and closing techniques
- Developed and maintained internal/customer relationships; ensure assignment/order information is accurate by obtaining detailed requirements from the customer; and understand and communicate process and hiring procedures to customers
- Provided full life-cycle recruitment of technical candidates in a fast-paced environment for corporate companies
- Developed professional relationship with military transition centers to select qualified transitioning military members from the Army, Navy, Air Force, and Marines
- Worked closely with Program Managers to develop effective advertising campaigns and recruiting strategies to develop proposals for new contracts
- Experienced in recruiting IT Professionals, Subject Matter Experts, Intel Analysts, telecommunications, and software professionals, Database Administrator, Help Desk Specialist, Java Developer, Network Engineer, Software Engineer, Solutions Architect, Systems Administrator, Systems Engineer, Technical Support, Tester, Senior Solutions Architect, Technical Analyst.
Senior Advisor
US Army Ft. Meade, MD
08.2008 - 03.2011
- Responsible for teaching, training and oversight of screening applicants, house interviews and full cycle recruiting
- Performed reference checks, exit interviews, and other background verification
- Directed the efforts for over 80 employees Military and Civilian to ensure constant growth
- Designed and managed training programs with the purpose of developing Junior/Senior Leaders
- Responsible for training and oversite of maintaining medical records for Army healthcare facility, ensuring accuracy, confidentiality and compliance with all relevant regulations and policies
- Utilized electronic health record systems to create, update, and retrieve patient medical records, ensuring timely and accurate documentation of healthcare services provided
- Reviewed medical records to verify completeness, accuracy, and adherence to documentation standards, facilitating efficient and effective healthcare delivery.
Medical Recruiter
US Army Ft. Meade, MD
07.2005 - 08.2008
- Successfully recruited and retained highly qualified medical professionals for the U.S
- Army Medical Corps through effective sourcing, screening, and interviewing techniques
- Developed and implemented innovative recruitment strategies to attract medical professionals with diverse backgrounds and specialties, resulting in a 20% increase in the number of medical recruits within one year
- Established and maintained strong relationships with medical schools, residency programs, and professional organizations to promote the benefits and opportunities of serving as a healthcare provider in the U.S
- Army
- Conducted comprehensive evaluations of candidate qualifications, including reviewing medical licenses, certifications, and academic credentials, ensuring compliance with Army standards and regulations
- Collaborated with Army leadership and medical command to identify workforce needs and develop recruitment strategies aligned with organizational goals and objectives
- Organized and facilitated recruitment events, such as career fairs, presentations, and workshops, to inform and inspire potential candidates about the rewards and challenges of serving in the Army Medical Corps
- Monitored and tracked recruitment metrics, such as conversion rates, time to fill positions, and diversity statistics, to identify areas for improvement and develop data driven strategies for optimizing recruitment efforts
- Ensured compliance with all regulatory requirements and maintained accurate and up to date records of candidate information, interviews, and recruitment activities.
Corporate Recruiting Instructor Facilitator/Writer
US Army Ft. Jackson, SC
04.2003 - 07.2005
- Trained and facilitated classes for approximately 300 newly hired individuals in the art and science of full cycle recruiting and talent management yearly
- Assisted with the authoring and writing of the US Army’s new Recruiting Course curriculum and training program
- Assisted in the development and certification of over 1000 new Recruiters and Recruiting Station Managers through direct instruction of key individual academic modules, individual academic evaluations and facilitating real-time real-world scenarios with role-player interaction
- Promoted the use of innovative information technologies to ensure data and records are accurate, secure, properly managed and readily accessible
- Managed user expectations, perceptions, and was responsible for instituting a culture that can accept evolutionary change and system enhancements
- Responsible for briefing the leadership weekly on all student training, projected future success and potential issues
- Ensured all students had a clear understanding of the course goals and objectives.
Education
Dual Master’s Human Resource Management/Human Resource Development -
BS Social Science -
Medical Billing and Coding Certificate -
Skills
- Windows
- Strategic Planning
- Facilitation Techniques
- Staff Management
- Community Outreach
- Teamwork and Collaboration
- Conflict resolution skills
- Active Listening
- Interviewing abilities
- Meeting Management
- Excellent Communication
- Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised teams of over 35 staff members throughout my career
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved increased recruiting metrics by introducing Taleo recruiting software. Once implemented it increased our recruitment production by 20%
Certification
Working on AAPC CPC and CPB certification
Affiliations
- Zeta Phi Beta Sorority, Incorporated
- AAPC
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CulturePaid sick leave401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Contact Tracing Case Investigator - Guidant Global
10.2021 - 03.2022
Performance Facilitator Supervisor - Destinee Solutions LLC
06.2019 - Current
Talent Acquisition Specialist - JEA
11.2014 - 04.2019
Strategic Accounts & Technical and Operations Lead Recruiter - Kelly Services
07.2011 - 10.2014
Senior Advisor - US Army Ft. Meade, MD
08.2008 - 03.2011
Medical Recruiter - US Army Ft. Meade, MD
07.2005 - 08.2008
Corporate Recruiting Instructor Facilitator/Writer - US Army Ft. Jackson, SC
04.2003 - 07.2005
Webster University - Dual Master’s Human Resource Management/Human Resource Development,
University of Maryland - BS Social Science,
American National University - Medical Billing and Coding Certificate,
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