Eddy Cruz
New York,NY
Summary
Motivated professional with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Proven achiever with extensive experience in hospitality and case management. Excelled in enhancing customer satisfaction and achieving targets through exceptional service and upselling techniques. Skilled in relationship building and staff training, adept at multitasking and maintaining high-quality standards. Demonstrated strong work ethic and decision-making abilities, contributing to significant improvements in client and guest experiences. Proven and successful leader and team player.
Overview
4
4
years of professional experience
Work History
Server/ Waiter/ Bar Back
TopShelf Staffing
01.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing excellent personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
Case Manager
BronxConnect
01.2022 - 02.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions setting the foundation for successful outcomes.
- Provided group facilitation and one on one mentorship for young adults with pending criminal cases.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided written and oral assessments on client progress for the Criminal Justice System.
- Worked closely with client legal teams and supporting agencies to support Case Management expectations.
Clien Technician
Bowery Residents Committee
01.2021 - 01.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and client support through hourly comfort and wellness rounds.
- Develop and maintain good report with client and organizational communities through effective, empathetic reasoning.
Education
Bachelor of Science - Human Services
Metrpolitan College Of New York
New York, NY06.2027
High School Diploma -
Albany Department of Education
New York, NY06.1991
Skills
- Strong Work Ethic
- Exceptional customer servic
- Hospitality service expertise
- Quality Control
- Suggestive Selling
- Beverage Preparation, Wine and Beer
- Food sales and promotion
- Table Setting
- Item promotion
- Reliable, Adaptable and Flexible
- Multitasking
- Team Leadership
- Excellent Communication
- Relationship Building
- Decision-Making
- Teamwork and Collaboration
- Food and Beverage Service
- Food handling
- Staff Training
- Hospitality best practices
- Analytical Thinking
Timeline
Case Manager
BronxConnect
01.2022 - 02.2023
Server/ Waiter/ Bar Back
TopShelf Staffing
01.2021 - Current
Clien Technician
Bowery Residents Committee
01.2021 - 01.2022
Bachelor of Science - Human Services
Metrpolitan College Of New York
High School Diploma -
Albany Department of Education
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