Donte Brewer
Customer Service Representative
Oklahoma City,OK
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
Work History
Part Time Manager
Jimmy John's
Oklahoma City, OK
10.2017 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
Call Center Representative
Costco Wholesale Corp
Edmond, OK
02.2021 - 02.2023
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Sales Associate
7-eleven
Oklahoma City, OK
08.2019 - 02.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Applied Science - Cyber Security
Rose State College
Oklahoma City, OK 02.2023 - Current
Skills
Technical Support
Documentation and reporting
Business Development
Staff Management
Timeline
Associate of Applied Science - Cyber Security
Rose State College
02.2023 - Current
Call Center Representative
Costco Wholesale Corp
02.2021 - 02.2023
Sales Associate
7-eleven
08.2019 - 02.2021
Part Time Manager
Jimmy John's
10.2017 - Current