Summary
Overview
Work History
Skills
Timeline
Generic

DONTEL SPEAR

Summary

Customer-oriented leader with a strong history of leading high-performance teams to meet or exceed sales objectives and company standards. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in customer service, sales, training and team development.

Overview

25
25
years of professional experience

Work History

Assistant General Manager, Merchandising

Old Navy
Cumming, Georgia
12.2023 - Current
  • Promoted profitable sales growth through all aspects of the store, including customer and product operations, talent development, and an overall focus on merchandising.
  • Lead Assistant Managers, Leads, Experts, and Brand Associates to cultivate a high-performing team to deliver a best-in-class customer experience.
  • Lead the team in the absence of the General Manager.
  • Supported the execution of performance goals and developmental plans for the store team.

Assistant Manager, Customer Operations

Old Navy
Lawrenceville, GA
09.2021 - 12.2023
  • Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
  • Reruit, hire and develop highly Brand Associate and Expert teams.
  • Own aasigned areas of responsibility and implement action plans to maximize efficiences and productivity
  • Ensure all compliance standards are met
  • Promote cummunity involvement

Assistant Store Team Leader - Service & Operations

Big Lots!
Lawrenceville, GA
09.2016 - 09.2021

Responsible for all customer service, furniture dept., front-end cashiering, maintenance and recovery-related functions and was accountable for customer service, sales and operational compliance standards of a store with an annual 4 million dollar volume. Lead, directed & coached the furniture sales manager and front end leads to achieve sales/metric & operational goals. Also lead the hiring/recruitment & training of new associates, scheduling, ad sets, direct to store merchandising and signage.

Furniture Department Manager

Big Lots!
Buford, GA
03.2012 - 09.2016

Lead all sales & operational duties of a profitable furniture department, including hiring & training of furniture sales associates, merchandising, product assembly, inventory control, freight processing and stockroom organization with a strong, laser focus on customer service & driving metrics. Consistently exceeded sales plan and comp. Also actively participated in the training of other Furniture department managers in the district.

Logistics/Home Team Member / Seasonal Shop Manager

Bloomingdale's
Atlanta, GA
10.2003 - 03.2012
  • Customer fulfillment and shipping, Merchandising, identified and ticket all forms of price changes, Processed return to vendor (RTV) merchandise, Identified, processed, and packed, all forms of transfers.
  • Assisted with sales and merchandising of the furniture / home and Men's department. Lead the seasonal dept (Seasonal management) in customer service while achieving sales goals.

Shipping And Receiving Associate

Macy's
Atlanta, GA
10.1999 - 06.2003

Customer fulfillment and shipping. identified and ticket all forms of price changes, Process return to vendor (RTV) merchandise, Identify, process, and pack, all forms of transfers, light maintenance and assisted with truck unload.

Skills

  • Store Management
  • Sales
  • Customer service and resolution
  • Hiring & training
  • Inventory Control
  • Scheduling
  • Employee development and management
  • Leadership development

Timeline

Assistant General Manager, Merchandising

Old Navy
12.2023 - Current

Assistant Manager, Customer Operations

Old Navy
09.2021 - 12.2023

Assistant Store Team Leader - Service & Operations

Big Lots!
09.2016 - 09.2021

Furniture Department Manager

Big Lots!
03.2012 - 09.2016

Logistics/Home Team Member / Seasonal Shop Manager

Bloomingdale's
10.2003 - 03.2012

Shipping And Receiving Associate

Macy's
10.1999 - 06.2003
DONTEL SPEAR