Customer-oriented leader with a strong history of leading high-performance teams to meet or exceed sales objectives and company standards. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in customer service, sales, training and team development.
Responsible for all customer service, furniture dept., front-end cashiering, maintenance and recovery-related functions and was accountable for customer service, sales and operational compliance standards of a store with an annual 4 million dollar volume. Lead, directed & coached the furniture sales manager and front end leads to achieve sales/metric & operational goals. Also lead the hiring/recruitment & training of new associates, scheduling, ad sets, direct to store merchandising and signage.
Lead all sales & operational duties of a profitable furniture department, including hiring & training of furniture sales associates, merchandising, product assembly, inventory control, freight processing and stockroom organization with a strong, laser focus on customer service & driving metrics. Consistently exceeded sales plan and comp. Also actively participated in the training of other Furniture department managers in the district.
Customer fulfillment and shipping. identified and ticket all forms of price changes, Process return to vendor (RTV) merchandise, Identify, process, and pack, all forms of transfers, light maintenance and assisted with truck unload.