Donterrence Elerson- Porter
Lithonia,GA
Summary
Energetic candidate works to complete tasks efficiently and in timely manner. Deeply familiar with construction and building operations coupled with hands-on experience. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Offers strong administrative, relationship-building and problem-solving abilities. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Club Cart Builder
Woodbridge Corp
Lithonia, GA
05.2023 - 12.2023
- Collaborated with architects and engineers to develop innovative solutions for complex building challenges.
- Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
- Implemented safety codes and regulations to maintain site compliance and uphold safe working conditions.
- Optimized resource allocation for various projects, ensuring cost-effectiveness while maintaining quality standards.
- Maintained a safe work environment by adhering to safety protocols.
Customer Service Representative
SunTrust
Atlanta, GA
05.2022 - 04.2023
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
Men's Warehouse
Sandy Springs, GA
02.2021 - 04.2022
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
Salesperson
Footlocker/ Footaction
Lithonia, GA
05.2016 - 11.2020
- Used customer insights to develop innovative sales strategies to increase sales.
- Expanded customer base through targeted prospecting and networking efforts.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
No Degree - Cellular Biology
Virginia State University
Petersburg, VA05.2022
High School Diploma -
Miller Grove High School
Lithonia, GA05.2018
Skills
- Loading and unloading trucks
- Problem-Solving
- Team Player
- Quality Control
- Physical Strength and Stamina
- OSHA Requirements
- Machine Operation
- Data Entry
- Inbound and Outbound Calling
- Active Listening
- Multi-Task Management
- Microsoft Outlook
- Customer Relations
- Financial Transactions
- Customer Needs Assessment
- Balance Transfers
- Transaction Processing
- ID Verification
- Payment Processing
- Conflict Resolution
- Written and verbal communication
- Proficient in Windows, Microsoft Office
Timeline
Club Cart Builder
Woodbridge Corp
05.2023 - 12.2023
Customer Service Representative
SunTrust
05.2022 - 04.2023
Sales Associate
Men's Warehouse
02.2021 - 04.2022
Salesperson
Footlocker/ Footaction
05.2016 - 11.2020
No Degree - Cellular Biology
Virginia State University
High School Diploma -
Miller Grove High School
Similar Profiles
Sarah GaleaSarah Galea
Production Worker at Woodbridge CorpProduction Worker at Woodbridge Corp
Haya RaheemHaya Raheem
Library assistant (Volunteer) at Woodbridge High SchoolLibrary assistant (Volunteer) at Woodbridge High School
Gurkaran DeolGurkaran Deol
Basketball Team Caption at Woodbridge LionsBasketball Team Caption at Woodbridge Lions
NiKale HandspikeNiKale Handspike
Technical Team Lead Operator at Duracell BatteriesTechnical Team Lead Operator at Duracell Batteries
Garick A. EnnisGarick A. Ennis
Superintendent - Station Zone Services at MARTASuperintendent - Station Zone Services at MARTA