Donterrius Silva
New York,NY
Summary
A highly skilled consultant with over 10 years of experience in the customer service and management industry. Maintains an excellent reputation for driving strong results, and managing large teams while elevating the overall client experience.
Overview
10
10
years of professional experience
Work History
Leasing Manager - Tri-State
WeWork
01.2023 - Current
- Runs a growing book of business with monthly renewals and new business of approximately $1M in total contract value.
- 100% quota attainment throughout macroeconomic challenges.
- Maintained a 90% retention rate during Chapter 11 proceedings ensuring minimal loss of revenue of overseen assets.
- Increased locations monthly revenue by over $100k
- Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
- Developed marketing strategies to attract new members, ultimately improving occupancy rates.
- Streamlined the leasing process for efficiency by implementing an online application system.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Mentored new leasing associates, providing guidance on industry best practices and improving overall team performance.
- Consistently meeting KPI Metrics
Workforce Housing Program Manager
Greystar Property Management
02.2022 - 12.2022
- Collaborated with compliance and operations teams to maintain regulatory compliance for affordable housing program - 70 units set aside for households that do not exceed 80% AMI.
- Managed waiting lists and processing of all affordable housing applications in accordance with Invest Atlanta's Guidelines
- Participated in marketing and leasing functions related to all affordable housing programs, including lease-ups, re-marketing, and interviewing applicants
- Generated, sent, and managed all official notifications to applicants regarding application and eligibility for affordable housing programs
- Schedule, conduct, and process all initial certifications and annual and interim recertification's, ensuring proper data/document collection and calculation of income, assets, rent levels, etc.
- Maintained affordable applicant and resident files in accordance with company & regulatory agency policies
Luxury Leasing Agent
Greystar Property Management
04.2018 - 12.2022
- Luxury lease-up experience in a "Class A" asset with 494 units.
- Developed and executed a plan to achieve stabilization and maintain a 95% or better occupancy rate.
- Established strong, professional relationships with residents & vendors by delivering exceptional customer service.
- Established relationships with potential prospects via phone, email and a variety of outreach marketing.
- Led property tours catered specifically to individual needs while highlighting community features and promoting a luxury living experience.
- Minimized vacancy periods by collaborating with property owners and management to create retention plans and improvement tactics.
- Routinely surveyed the community to ensure safety and cleanliness, while alerting maintenance of items that need to be addressed.
- Proficient in converting confidential resident information into organized files, which include reviewing required documentation, screening applicants and generating lease agreements.
Assistant Manager
Nordstrom
08.2014 - 04.2018
- Increased sales revenues by 23% over 2 years by promoting complementary products and educating customers about store promotions.
- Generated repeat business through exceptional customer service and responding to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to ensure employee coverage
- Monitored employee performance and developed improvement plans.
- Managed inventory control processes to ensure stock, control costs and maintain sales floor levels to meet customer needs.
Education
Associate of Arts - Communications
Borough of Manhattan Community College of The City University of New York
New York, NY2014
Selling Skills And Sales Operations
Dale Carnegie
Los Angeles, CA01.2019
Skills
●Yardi, Salesforce/loft, Tableau, CRM, Entrata, One-Site, RealPage
●Microsoft Word, Teams, Excel, Powerpoint, and Outlook
●Proficient in multi-state, federal & fair housing laws
● Sales
● Leasing
● Customer service
● Team Management
●Expense Reporting
● Business development
● Strategic planning
● Database management
● Outreach Marketing
Timeline
Leasing Manager - Tri-State
WeWork
01.2023 - Current
Workforce Housing Program Manager
Greystar Property Management
02.2022 - 12.2022
Luxury Leasing Agent
Greystar Property Management
04.2018 - 12.2022
Assistant Manager
Nordstrom
08.2014 - 04.2018
Associate of Arts - Communications
Borough of Manhattan Community College of The City University of New York
Selling Skills And Sales Operations
Dale Carnegie