Summary
Overview
Work History
Education
Skills
Timeline
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Dontia Gregg

Summary

Dynamic and results-driven professional with a proven track record at The Twisted Crab, enhancing customer satisfaction and increasing sales through expert knowledge in liquor, beer, and wine, and exceptional customer service skills. Excelled in multitasking and responsible alcohol service, significantly contributing to business growth. Demonstrated strong leadership in training staff and optimizing inventory, showcasing a blend of hard and soft skills. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

11
11
years of professional experience

Work History

Bartender

The Twisted Crab
07.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Account Developer

Caca-Cola Consolidated
01.2023 - Current
  • Contributed valuable insights during team meetings, facilitating creative ideation for new approaches in account development.
  • Mentored junior team members on best practices in account development and management techniques.
  • Enhanced client satisfaction by identifying their needs and providing tailored account solutions.
  • Streamlined internal processes for improved efficiency in account management tasks.
  • Verified each account met company merchandising standards by determining individual needs before each replenishment order.
  • Developed strong relationships with clients, leading to increased business retention and growth.
  • Managed a portfolio of key accounts, ensuring timely and accurate delivery of services.
  • Analyzed and understood customer needs and trends to help financial growth.
  • Provided exceptional customer support, resolving issues promptly and professionally.
  • Delivered comprehensive progress reports to senior leadership, showcasing results achieved through strategic initiatives.
  • Optimized resource allocation by prioritizing high-value accounts and reallocating resources as necessary.

Makeup Artist/Licensed Aesthetician

Face2Face Beauty
01.2016 - 01.2022
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
  • Used social media platforms to promote salon and services.
  • Answered phone calls and emails to schedule client appointments.

Assistant Manager

BVLGARI For World Duty Free
04.2013 - 02.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Bartender

Blue Flame Lounge
01.2014 - 01.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Assisted with inventorying beverage stock and bar supplies.

Education

License Aesthetician

International Skin, Nails And Massage Therapy
Georgia
04.2015

Associate of Arts - Business

The Community College of Baltimore County
Catonsville, MD
05.2010

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Clear and effective communication
  • Outgoing Personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible Alcohol Service
  • Payment Processing
  • Cash Register Operation
  • Hospitality service expertise
  • Food Service
  • Inventory
  • Sales expertise
  • Classic cocktails
  • Wine and liquor knowledge
  • Food Running

Timeline

Bartender

The Twisted Crab
07.2023 - Current

Account Developer

Caca-Cola Consolidated
01.2023 - Current

Makeup Artist/Licensed Aesthetician

Face2Face Beauty
01.2016 - 01.2022

Bartender

Blue Flame Lounge
01.2014 - 01.2016

Assistant Manager

BVLGARI For World Duty Free
04.2013 - 02.2017

License Aesthetician

International Skin, Nails And Massage Therapy

Associate of Arts - Business

The Community College of Baltimore County

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Dontia Gregg