Dontiana Bosowski
Grand Rapids,USA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Technician
Pine Rest
08.2024 - 02.2025
- Minimized problematic behaviors through teaching appropriate coping strategies.
- Maintained comprehensive records of incidents and activities throughout residents' shifts.
- Delivered direct care to individuals with behavioral health disorders, ensuring their safety and well-being.
- Facilitated on-site activities, support groups, and outings for clients.
Scheduler
Veteran’s Home
07.2023 - 04.2024
- Managed scheduling system to update open shift availability.
- Approved and recorded assigned shifts for nurses and assistants.
- Effectively managed shift schedules for optimal team performance.
Patient Referral Coordinator/ Scheduler
Spectrum Health
01.2021 - 07.2023
- Schedule complex appointments for MDs, PAs, audiologists, and patients.
- Developed efficient templates for physician schedules.
- Assessed referral documents and obtained necessary follow-up details when required.
- Managed high volume of inbound calls with professionalism.
Licensed Health Insurance Agent
Spectrum Health/ Priority Health
02.2019 - 01.2021
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Verified insurance coverage to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Education
LPN
Grand Rapids Community College
Grand Rapids, MISkills
- Transition planning support
- Behavioral support
- Teamwork and collaboration
- Time management
- Problem-solving
- Problem-solving abilities
- Multitasking
Certification
Phlebotomy Certification
Timeline
Behavioral Technician
Pine Rest
08.2024 - 02.2025
Scheduler
Veteran’s Home
07.2023 - 04.2024
Patient Referral Coordinator/ Scheduler
Spectrum Health
01.2021 - 07.2023
Licensed Health Insurance Agent
Spectrum Health/ Priority Health
02.2019 - 01.2021
Phlebotomy Certification
LPN
Grand Rapids Community College
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