Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaeda Smith

Huntsville

Summary

A passionate and motivated individual with demonstrated success in customer service, product presentation, and inventory management. Skilled at developing positive customer relationships. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to resolve customer complaints quickly and effectively. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.

Experienced with administrative tasks, student support, and resource management. Utilizes organizational skills and effective communication to maintain smooth operations and assist academic staff. Knowledge of adapting to dynamic environments, ensuring timely and accurate completion of duties.

Overview

4
4
years of professional experience

Work History

Student Worker

University Of Alabama In Huntsville
09.2023 - Current
  • Worked in team environment to maintain high levels of productivity.
  • Took and followed detailed directions from others.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
  • Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.

Barista

Starbucks
01.2023 - 04.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Barista Trainer

Kroger Inc.
04.2022 - 12.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Trained new employees in groups and in one-on-one scenarios.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.

Customer Service Representative

Alorica
10.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - Secondary Education

University of Alabama in Huntsville
Huntsville, AL
05-2028

High School Diploma -

Bob Jones Highschool
Madison, AL
05-2018

Bachelor of Arts - Theatre Performance

University of Alabama At Huntsville
Huntsville, AL
05-2028

Skills

  • Teamwork and collaboration
  • Friendly and professional
  • Problem-solving
  • Fast learner
  • Organized and efficient

Timeline

Student Worker

University Of Alabama In Huntsville
09.2023 - Current

Barista

Starbucks
01.2023 - 04.2023

Barista Trainer

Kroger Inc.
04.2022 - 12.2022

Customer Service Representative

Alorica
10.2021 - 03.2022

Bachelor of Science - Secondary Education

University of Alabama in Huntsville

High School Diploma -

Bob Jones Highschool

Bachelor of Arts - Theatre Performance

University of Alabama At Huntsville
Jaeda Smith