LAKEISHA FERGUSON
Wickliffe,OH
Summary
Motivated Social Services Coordinator displaying a high level of flexibility, adaptability and communication skills. My work at the The Salvation Army and Extended Housing has trained me to succeed in working with diverse and underprivledged client populations in Lake County. My history at Dollar Tree has taught me exceptional customer service.
Overview
15
15
years of professional experience
Work History
Social Services Coordinator
The Salvation Army
Painesville, OH
09.2020 - Current
- I present clients with information, referrals and assistance accessing resources such as food, housing, clothing, education and transportation.
- Coordinate yearly Angel Tree program finding over 1,000 children in Lake County clothing and gifts for Christmas.
- Collaborate with Randy Carver of Carver Financial & Lifeline under their new program, New Beginning Initiative (NBI) as a case manager.
- Network and build relationships with other local social services agencies.
- Confidentially track and house client records.
- Assist clients with utility bill payments.
- Order food and supplies monthly from the Greater Cleveland Foodbank.
Office Manager/Pathway of Hope Case Manager
The Salvation Army
Painesville, OH
10.2018 - 09.2020
- As Office Manager my job was to make sure that not only the office, but the rest of the corps building runs as efficiently as possible.
- I oversaw all of the day-to-day operations such as greeting and directing volunteers and guests, receiving and organizing correspondence, answering and forwarding phone calls and writing business/thank you letters.
- I manage office/building inventory and timely reordering of supplies.
- I collaborated and assist the Business Coordinator with accounts payable and receivable.
- I managed office/building inventory and timely reordering of suppliest aiding with scheduling appointments, organizing their calendar and personal affairs.
- As Pathway of Hope Case Manager, I oversee families with children in long-term case management.
- I keep confidential detailed records of evaluations and milestones.
- My goal as case manager is to assist families to gain independence from government assistance and any other sources of financial/emotional dependence.
Assistant Store Manager
Dollar Tree
Painesville, Ohio
05.2010 - 09.2018
- (ASM) for, my main responsibilities were to make sure the store ran efficiently and keeping my team motivated.
- As an ASM I had many tasks from basic such as cashiering and stocking shelves to those that require more knowledgeable experience and responsibility such as hiring new employees, counting/transporting money, operating store computer software and opening/closing the store.
- I gained human resource experience by handling any conflicts between employees, and customer complaints.
Homeless Outreach Worker
Extended Housing
Painesville, Ohio
03.2014 - 05.2014
- My responsibilities as a Homeless Outreach Worker with Extended housing was to connect with the homeless or those at risk of becoming homeless in Lake County and help them obtain housing and mental/physical health benefits.
- Accompany clients to any appointments that they needed assistance with.
- Tracked clients and their progress in a computer database.
- I had these responsibilities both as an intern in college and when I was hired for a temporary position.
Education
High School Diploma -
Thomas W. Harvey High School
01.2009
Diploma - Allied Health Technology
Auburn Career Center
01.2009
Associate of Science - Psychology
Baldwin-Wallace University
Skills
- Office management experience
- Confidential documentation and record keeping
- Microsoft Office Suite
- Accounts payable and receivable
- Community outreach experience
- Exceptional customer service
- Accurate cash handling
- Bank deposits
- Employee Payroll
- Input Monthly Statistics
- Proficient in Adobe Premiere Pro
Timeline
Social Services Coordinator
The Salvation Army
09.2020 - Current
Office Manager/Pathway of Hope Case Manager
The Salvation Army
10.2018 - 09.2020
Homeless Outreach Worker
Extended Housing
03.2014 - 05.2014
Assistant Store Manager
Dollar Tree
05.2010 - 09.2018
High School Diploma -
Thomas W. Harvey High School
Diploma - Allied Health Technology
Auburn Career Center
Associate of Science - Psychology
Baldwin-Wallace University
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