Don'Toria Ross
Baton Rouge,LA
Summary
Compassionate, resilient, and highly motivated professional with experience supporting individuals in healthcare, education, customer service, and high-pressure environments. Skilled in active listening, crisis intervention, conflict resolution, clear communication, and maintaining confidentiality while treating every individual with dignity, empathy, and respect. Experienced in responding calmly to urgent needs, documenting sensitive information accurately, coordinating services, and connecting with people from diverse backgrounds. Brings strong judgment, emotional awareness, problem-solving abilities, and the ability to remain composed and supportive during challenging situations. Passionate about helping people feel heard, safe, respected, and empowered, with a strong commitment to making a meaningful difference in the lives of individuals and families.
Overview
1
1
Certification
1
1
year of professional experience
Work History
IPC Healthcare
Lora Grey
12.2024 - 04.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provide compassionate direct care to residents in independent living and long-term care settings.
- Assist residents with activities of daily living, including bathing, dressing, grooming, and toileting.
- Monitor and record vital signs and promptly report changes in residents' conditions to nursing staff.
- Assist with mobility, transfers, and fall-prevention measures to promote resident safety.
- Respond promptly to call lights and residents' needs while maintaining comfort and dignity.
- Maintain accurate documentation in accordance with healthcare regulations and facility standards.
- Collaborate with nurses and interdisciplinary teams to provide quality, patient-centered care.
- Maintain professionalism, empathy, and confidentiality when working with residents and their families.
Sales Representative
Linking Minds
01.2025 - 05.2025
- Utilized CRM software to manage customer relationships and track sales activities.
- Developed product knowledge to effectively address client inquiries and provide tailored solutions.
- Collaborated with team members to execute promotional campaigns and increase brand awareness.
- Conducted market research to identify potential leads and maintain competitive intelligence.
- Generated new business through direct sales, outreach, and customer engagement.
- Educated customers about products and services to support informed decisions.
- Met and exceeded daily and weekly sales goals.
- Built and maintained positive client relationships through communication and follow-up.
- Processed applications, contracts, and customer documentation accurately.
- Maintained detailed customer records and tracked sales performance.
- Represented the company professionally at events and promotional campaigns.
- Assisted with training and mentoring new team members.
Education
High School Diploma -
Woodlawn HIgh
Baton Rouge, LASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Crisis Intervention
- Communication & Active Listening
- Customer Service
- Case Management
- Client Services
- Patient Interaction
- Conflict Resolution
- Multitasking
- Record Keeping & Documentation
- Confidential Information Handling
- Data Entry
- Appointment Scheduling
- Multi-Line Phone Systems
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- Computer Literacy
- Medical Records
- Medical Terminology
- Teamwork & Collaboration
- Problem Solving
- Time Management
- Attention to Detail
- Training & Development
- Individual & Group Counseling Support
- Experience Working With Individuals With Cognitive Disabilities
Accomplishments
- Demonstrated the ability to remain calm, compassionate, and professional when responding to individuals experiencing stressful or urgent situations.
- Built trust with individuals through active listening, empathy, respectful communication, and a nonjudgmental approach.
- Maintained confidentiality and accurate documentation while handling sensitive personal and medical information.
- Experienced in crisis intervention, case-management-related tasks, client services, conflict resolution, and supporting individuals with cognitive disabilities.
- Recognized multiple times as Employee of the Month for reliability, teamwork, communication, and consistently strong performance.
Certification
- Certified Nursing Assistant (CNA)
- First Aid
- Crisis Intervention Training
- Trauma-Informed Care Training
- Mental Health First Aid
- Suicide Prevention / Suicide Intervention Training
- De-escalation & Conflict Resolution Training
- Human Trafficking Awareness/Prevention Training
- Mandated Reporter Training
Timeline
Sales Representative
Linking Minds
01.2025 - 05.2025
IPC Healthcare
Lora Grey
12.2024 - 04.2026
High School Diploma -
Woodlawn HIgh