Dontrae Couch
Wesley Chapel,United States
Summary
Skilled Community Manager with deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy and payment goals while improving community satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
General Services Corporation, GSC
01.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collaborated with legal professionals to ensure appropriate actions were taken against discriminatory practices in housing transactions.
Community Manager
Elmington Property Management
07.2020 - Current
- Building team of highly motivated, skilled and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.
- Oversee Maintenance Department. Implement systems, procedures, and expectations. Find ways to improve performance and productivity while reducing expenses.
- Ensure property management software is accurate, up to date at all times, and being utilized to its fullest functionality
- Establish, implement, and monitor leasing goals and lease renewal programs to meet required occupancy.
- Plan, advertise, and manage resident functions and events.
- Conduct analysis of operating expenses to determine items and methods for expense cutting.
- Oversee monthly reports, budget targets, and variance reports as needed.
- Responsible for timely submissions of all necessary paperwork for invoicing, payroll, etc.
- Manage collections, evictions, and other legal and administrative tasks.
- Communicate effectively with staff members to ensure compliance with all policies and procedures.
- Ensure that all staff is also maintaining highest quality of workmanship and professionalism or take necessary action to correct problems promptly.
Education
High School Diploma -
Blake High School
Tampa, FL05.2017
Skills
- Rent Collections
- Evictions
- Yardi, Entrata, Fortress, MRI, Knock, LRO
- Unit Turns, Renovations, Make Readies
- SECTION 8, HUD
- Telephone and email etiquette
- Fair Housing Regulations
- Property tours and inspections
- Strong Communication Skills
- Administrative Support
- Tenant relations
- Leasing and sales
Timeline
Assistant Property Manager
General Services Corporation, GSC
01.2024 - Current
Community Manager
Elmington Property Management
07.2020 - Current
High School Diploma -
Blake High School
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