Dontrae Warren
Grand Prairie
Summary
Results-oriented professional with expertise in inventory management and process optimization. Specializes in collaborating with teams to adapt to evolving demands and deliver timely solutions. Strong problem-solving skills and ability to build lasting relationships with clients and colleagues, contributing to overall team success.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Warehouse Lead/Supervisor
The Home Depot
06.2021 - Current
- Managed a team of 45-50 warehouse shipping associates, overseeing all aspects of the shipping process
- Oversaw the loading and unloading of trucks, ensuring proper handling and storage of goods
- Developed and implemented standard operating procedures for efficient and accurate order fulfillment
- Coordinated cross-departmental efforts to ensure timely product delivery to customers
- Maintained accurate shipment records, tracking numbers, delivery dates, and customer information to support operational efficiency
- Resolved customer complaints efficiently to enhance customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Receiver
Ace Hardware
01.2019 - 04.2020
- Achieved timely order fulfillment by coordinating shipments and deliveries efficiently.
- Unloaded pallets and organized products in warehouse to ensure optimal inventory layout.
- Restocked and rotated products to maintain freshness and comply with standard procedures.
- Optimized warehouse space utilization, executing strategic storage solutions for various products.
Customer Support Specialist
Compliance
09.2015 - 04.2019
- Responded to customer emails and phone calls with promptness and professionalism, ensuring high satisfaction.
- Assisted customers with inquiries and provided detailed product information to enhance their understanding.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Crew Trainer/Manager
McDonald's
08.2009 - 10.2015
- Trained employees on customer service and food safety protocols to enhance team competency.
- Set positive example for team members by providing high-quality, efficient service.
- Monitored stock levels and rotated perishable items to maintain inventory accuracy and prevent waste.
- Handled and stored food products to ensure safety and quality standards.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
Associate of Applied Science -
American InterContinental University
Schaumburg, IL06-2012
High School Diploma -
Southwest High School
Fort Worth, TX05-2009
Skills
- Warehouse operations
- Inventory management
- Logistics coordination
- Workplace safety
- OSHA compliance
- Customer service
- Customer service
- Team collaboration
- Calling skills
- Call center skills
- Data entry
- Team leadership
Accomplishments
Employee of the month on several occasions.
Certification
Food Handler Certification
Timeline
Warehouse Lead/Supervisor
The Home Depot
06.2021 - Current
Receiver
Ace Hardware
01.2019 - 04.2020
Customer Support Specialist
Compliance
09.2015 - 04.2019
Crew Trainer/Manager
McDonald's
08.2009 - 10.2015
Associate of Applied Science -
American InterContinental University
High School Diploma -
Southwest High School