Jennifer Victor
Brooklyn,NY
Summary
My customer service background equips me with vital skills-effective communication, empathy, and active listening-that are crucial in healthcare. These skills enable me to build trust, offer emotional support, and handle challenging situations professionally. My experience in the float pool as an PCA and CNA enhances my adaptability and teamwork, while technical expertise adds efficiency. I am confident that my diverse background will positively contribute to patient care and team efficiency in the healthcare setting.
Overview
3
3
years of professional experience
Work History
Mother Baby PCA
NYC Health + Hospitals Metropolitan
Manhattan, NY
01.2023 - 10.2024
- As a Mother Baby Patient Care Assistant, I provide dedicated support to mothers and their infants within healthcare facilities
- My responsibilities include assisting with feeding, bathing, and monitoring vital signs for both mother and baby, ensuring their comfort and well-being during this crucial stage
- Additionally, I am cross-trained in labor and delivery, pediatrics, and NICU, enabling me to offer comprehensive care across various areas of maternal and infant health
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Float Pool Certified Nurse Aide
NYC HEALTH+ HOSPITALS Bellevue
Manhattan, NY
05.2023 - 11.2023
- Assisted patients with daily activities such as bathing, dressing, grooming and toileting
- Maintained patient records including vital signs, intake and output measurements and other data
- Monitored patient health conditions and reported changes to the nursing staff
- Answered call lights promptly and responded to requests for assistance in a timely manner
- Assisted in changing bed linens, turning and repositioning of bedridden patients
- Observed infection control policies while providing direct patient care
Seasonal Sales Associate
Primark
Brooklyn, NY
12.2022 - 05.2023
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Maintained up-to-date knowledge of store merchandise and policies
Cashier
Luna Park Coney Island
Brooklyn, NY
05.2022 - 10.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Greeted customers and answered any questions they had about the store's products and services
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
- Processed returns and exchanges of merchandise in accordance with store policies
- Provided excellent customer service while promoting loyalty programs to increase sales potential
Cashier/Crew Trainer
McDonalds
Brooklyn, NY
02.2022 - 04.2022
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
- Answered customer inquiries regarding store policies and procedures
- Assisted customers over the phone regarding store operations, product information and order placement
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Provided excellent customer service while promoting loyalty programs to increase sales potential
Education
Associate of Applied Science - Nursing
Kingsborough Community College of The City University of New York
Brooklyn, NY05-2027
Licensed Practical Nursing
LaGuardia Community College
Long Island City, NY05-2026
Certified Electrocardiogram Technician - Allied Health
Heart-saver Medical Training
Brooklyn, NY12.2023
Certified Phlebotomy Technician (CPT) - Allied Health
Heart-saver Medical Training
Brooklyn, NY11.2023
Certified Nursing Assistant - Allied Health
Heart-saver Medical Training
Brooklyn, NY03.2023
Basic Life Support (BLS) - Allied Health
Heart-saver Medical Training
Brooklyn, NY02.2023
High School Diploma -
T Wingate Andrews High School
Brooklyn, NY06.2022
Skills
- Adaptable
- Patient Relations
- Medical Terminology Knowledge
- Patient-Focused Care
- Electronic Charting
- Condition Monitoring
- Documentation Expert
- Quick Problem Solver
- Complex Problem-Solving
- Infection Control Procedures
- Quick learner
- Cultural Sensitivity
- Emotional Support
- Patient Education
- Basic life support
- Health communication
- Client advocacy
- Cultural sensitivity
- HIPAA compliance
Languages
English (Fluent), Haitian French creole (Fluent)
Timeline
Float Pool Certified Nurse Aide
NYC HEALTH+ HOSPITALS Bellevue
05.2023 - 11.2023
Mother Baby PCA
NYC Health + Hospitals Metropolitan
01.2023 - 10.2024
Seasonal Sales Associate
Primark
12.2022 - 05.2023
Cashier
Luna Park Coney Island
05.2022 - 10.2022
Cashier/Crew Trainer
McDonalds
02.2022 - 04.2022
Associate of Applied Science - Nursing
Kingsborough Community College of The City University of New York
Licensed Practical Nursing
LaGuardia Community College
Certified Electrocardiogram Technician - Allied Health
Heart-saver Medical Training
Certified Phlebotomy Technician (CPT) - Allied Health
Heart-saver Medical Training
Certified Nursing Assistant - Allied Health
Heart-saver Medical Training
Basic Life Support (BLS) - Allied Health
Heart-saver Medical Training
High School Diploma -
T Wingate Andrews High School