Summary
Overview
Work History
Education
Skills
Certification
Project Management certification
Timeline
Generic

Dontrey Dukes

Cypress,TX

Summary

Dynamic, results-oriented operations leader with over a decade of experience driving performance, safety, and cost efficiency in high-volume manufacturing and retail environments. Adept at leading cross-functional teams, building scalable systems, and executing continuous improvement strategies that enhance productivity, reduce waste, and improve bottom-line results. Proven success managing multimillion-dollar operations, complex supply chains, and workforce development across multiple business units.

Experienced with production planning, quality control, and resource management. Utilizes strategic approaches to streamline operations and boost productivity. Track record of implementing process improvements and fostering cohesive team environments.

Production specialist with strong background in overseeing manufacturing processes and ensuring operational efficiency. Proven ability to lead teams, optimize workflows, and drive productivity in fast-paced environments. Known for strategic problem-solving, adaptability, and fostering collaborative work environments. Skilled in lean manufacturing, quality control, and resource management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Production Manager

Alcon Manufacturing
11.2022 - Current
  • - Lead a 90+ person production team in a 24/7 operation, consistently meeting quality, cost, and delivery targets.
  • - Instituted lean workflow improvements that increased production throughput by 12% while reducing downtime.
  • - Oversaw implementation of revised safety procedures, achieving a 40% reduction in incident rates year-over-year.
  • - Partnered with supply chain, logistics, and engineering to optimize resource planning and reduce material delays.
  • - Delivered training programs that improved team efficiency, boosting cross-functional task coverage by 30%.

Operations Manager, Customer Experience

HEB Grocery
09.2016 - 11.2022
  • - Directed day-to-day store operations with full accountability for team performance, inventory accuracy, and service metrics.
  • - Led process improvement initiatives that cut operating costs by 15% and improved labor productivity across departments.
  • - Improved on-time delivery KPIs by 20% by reengineering order fulfillment and vendor communication workflows.
  • - Developed and implemented high-impact coaching programs that increased employee retention and engagement.
  • - Analyzed customer feedback and transaction data to drive strategic decisions that enhanced the in-store experience.

Assistant Service Manager

HEB Grocery
08.2015 - 09.2016
  • - Managed service operations, including shift scheduling, team onboarding, and KPI tracking for service delivery.
  • - Reduced service complaints by 30% by implementing clear service standards and performance accountability measures.
  • - Co-led the rollout of a statewide training initiative to align service associates with corporate performance goals.

Shift Leader

Walgreens
07.2014 - 08.2015
  • - Supervised shift operations including cash handling, team assignments, and customer service resolutions.
  • - Maintained compliance with store policies while improving customer satisfaction scores through proactive support.

Education

Bachelor of Science -

University of Mary Hardin-Baylor
Belton, TX
01.2015

Skills

  • - Strategic Operations Management - Lean Manufacturing / Six Sigma - Team Leadership & Coaching
  • - KPI/Performance Optimization - Budgeting & P&L Ownership - Production & Inventory Planning
  • - Cross-functional Collaboration - Compliance & Safety Protocols - ERP/SAP System Expertise
  • Production planning
  • Operations management
  • Staff management
  • Production scheduling
  • Continuous improvements
  • Team development
  • Dedication to product quality
  • Staff scheduling
  • Production optimization
  • Safety management
  • Quality control

Certification

  • Project Manager Certification
  • Lean Process Certification
  • Executive Management Certification
  • Lean Six Sigma Certification

Project Management certification

Professional development course designed to teach someone with little knowledge of project management the basic skills needed to function as a project member or leader.

Timeline

Production Manager

Alcon Manufacturing
11.2022 - Current

Operations Manager, Customer Experience

HEB Grocery
09.2016 - 11.2022

Assistant Service Manager

HEB Grocery
08.2015 - 09.2016

Shift Leader

Walgreens
07.2014 - 08.2015

Bachelor of Science -

University of Mary Hardin-Baylor

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