Dontreyl White
Washington
Summary
CUTTING-EDGE HIGH-END SALES PROFESSIONAL Luxury retail and dining experience with demonstrated excellence in sales growth, customer satisfaction, and operations management Expert-level sales and account management strategist who resurrects hesitating sales and restores profitability. Skillful at establishing processes and improvements that advance performance levels and drive company objectives. Exceptional record of multi-team management and improved customer satisfaction levels. Adept and capable of developing sales, marketing, and business processes that advance product and company penetration. Champion at program/project development operations. Analytical, intuitive expert with proven record of reaching target customers and identifying emerging trends.
AREAS OF EXPERTISE➢ Sales➢ Customer Satisfaction➢ Trend Analysis ➢ Budgeting/Forecasting ➢ Team Development ➢ Inventory Control/Purchasing ➢ Versed in POS Systems➢ All Windows Office product PROFESSIONAL EXPERIENCE
Overview
10
10
years of professional experience
Work History
Leasing Professional / Student Living
Greystar Property Management
11.2024 - Current
- Greeted prospective residents and conducted property tours tailored to students' unique needs.
- Leased units consistently to meet or exceed monthly occupancy and revenue goals.
- Processed applications, completed leasing documents, and conducted move-in orientations.
- Built strong rapport with students and parents, resolving concerns quickly and professionally.
- Partnered with university housing departments to coordinate events and promote the property.
- Maintained accurate records in property management software (e.g., Yardi, Entrata).
Leasing Professional Multi-Site
Greystar Property Management
09.2022 - Current
- • Responsible to complete customer applications, to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy • In exceptional circumstances and in absence of a Leasing Consultant or Development Sales Associate, interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area • Provide resident keys and property orientation, explaining the community amenities and unit features. Creates and delivers new resident welcome packets, including move-in gift (if any) • Confirm that the new resident has assumed financial responsibility for all utilities by verifying their transfer to the resident’s name upon move-in
Lead Concierge / Leasing Consultant Gables Residen
Planned Companies / Gables
05.2020 - 07.2022
- Uponrequestofclients,makereservationsatlocalestablishmentssuchasrestaurants,businesses,hotels,andotherentertainment venues➢ Managing mail, luggage and deliveries taking messages➢ Provided exceptional customer service by greeting resident and potential prospects in a timely manner, and quickly determining their needs. Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests
Luxury Sales Advisor /Retail Merchandising Associate
Massimo Dutti
11.2017 - 10.2020
- Ensured the achievement and excess of individual and store goals, while indirectly enhancing and developing the business. ➢ Provided exceptional customer service by greeting customers in a timely manner, and quickly determining their needs.➢ Executed merchandising and floor moves based on seasonal changes, business needs, and trends➢ Proactively build and maintain strong relationships with clients, team members, and senior level staff. ➢ Maintain expert level competitive marketplace intelligence.
Lead Hostess
Clyde's Restaurant
10.2015 - 04.2017
- Demonstrate, promote, and ensure the highest levels of customer service are provided to all customers.➢ Served as reservation bookkeeper, ensuring organized and accurate records of customers.➢ Plan private dining room events, help to create romantic evenings for dinner dates, set up birthday parties, etc.➢ Answering the telephone and speaking with our anticipated guests that call to inquire about our menu, call ahead seating, waittimes, comments/complaints, etc.
Education
Associate of Arts -
American InterContinental University
Atlanta, GA02-2012
Skills
- Customer service, Communication skills, Computer literacy, Microsoft word, English, Leadership, Time management, Guest services, Microsoft excel, Food service, Restaurant experience
- Creative Problem-Solving
- Application management
- Onesite Yardi
- Customer Service
- Property Tours
- File Management
- Leasing and sales
- Administrative Oversight
- Staff Management
- Telephone and email etiquette
Education and Training
other
Timeline
Leasing Professional / Student Living
Greystar Property Management
11.2024 - Current
Leasing Professional Multi-Site
Greystar Property Management
09.2022 - Current
Lead Concierge / Leasing Consultant Gables Residen
Planned Companies / Gables
05.2020 - 07.2022
Luxury Sales Advisor /Retail Merchandising Associate
Massimo Dutti
11.2017 - 10.2020
Lead Hostess
Clyde's Restaurant
10.2015 - 04.2017
Associate of Arts -
American InterContinental University
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