Dontrice Harris
Montgomery,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Receptionist
Jackson Hospital And Clinic
03.2020 - Current
- Greeted 30+ incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Implemented new procedures or systems that streamlined administrative tasks, resulting in increased efficiency and productivity within the office.
- Received consistently positive feedback from clients, guests, or customers about your friendly and professional demeanor, creating a welcoming and pleasant atmosphere.
- Successfully resolved challenging situations or difficult customer requests by utilizing strong communication skills and finding satisfactory solutions
- Demonstrated exceptional organizational skills and the ability to handle multiple tasks simultaneously, ensuring smooth operations at the front desk.
- Developed and implemented strategies for effectively managing appointments, calls, and visitors, minimizing waiting times and optimizing scheduling.
- Resolved customer problems and complaints.
Customer Service Representative
Alorica
06.2017 - 03.2020
- Handled 100+ customer inquiries and suggestions courteously and professionally.
- Successfully decreased the number of customer complaints by 10% through proactive problem-solving, effective communication, and implementing process improvements.
- Developed and delivered training programs for customer service representatives, resulting in improved performance metrics, such as increased customer satisfaction or reduced handling times.
- Received awards or recognition for exceptional customer service, meeting or exceeding performance targets, or being identified top-performing customer service representative.
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers
- Processed customer service orders promptly to increase customer satisfaction by 20%.
Data Analyst
Conduent
05.2014 - 06.2017
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Implemented code solutions to answer analytic questions and test and assess new methods.
- Provided technical support for troubleshooting analytics and reporting issues.
- Optimized data access and storage to improve performance of analytics systems.
Education
High School Diploma -
Robert E Lee High School
Tyler, TX08.2024
Skills
- Database Administration
- Information Retrieval
- Correspondence Distribution
- Reading Comprehension
- Accounting and Billing Software
- Microsoft Office Specialist Certified
- Claim Handling
- Office Equipment Operation
- Client Meetings
- Google Docs
- Systems Analysis
- Negotiation
- Time Management
- SQL
- Data Quality
- Attention to Detail
- Database Management
- Product Organization
- Administrative Support
- Sales Report Generation
- Problem-Solving Ability
- Sales Expertise
- Conflict Resolution
- Document and Records Management
- Process Transactions
- Training Development Aptitude
- Prioritization
- Technical Support
- CRM Software
- Credit Card Payment Processing
- Promotional Support
- Customer Relations
- Microsoft Word
- Account Management
- Customer Service
Timeline
Receptionist
Jackson Hospital And Clinic
03.2020 - Current
Customer Service Representative
Alorica
06.2017 - 03.2020
Data Analyst
Conduent
05.2014 - 06.2017
High School Diploma -
Robert E Lee High School
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