Summary
Overview
Work History
Education
Skills
Timeline
Generic

DONTRICE HURT

Washington,DC

Summary

A dedicated and responsible professional. A problem solver with an ability to adapt to new situations and a quick learner with a desire for continuous personal growth. Highly organized and possess an attitude of self- motivation, creativity, and initiative to achieve goals. Possess exceptional interpersonal skills for building rapport with a diverse range of people.

Overview

19
19
years of professional experience

Work History

Rep Payee Supervisor

Bread for the City
01.2024 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Provides supervision, training, guidance and feedback to direct reports;
  • Ensures that direct reports operate with maximum process efficiency;
  • Interviews and orients direct reports and works with the department director to maintain accurate job descriptions for direct reports;
  • Conducts performance reviews for direct reports; supports their professional growth;
  • With the Representative Payee Manager, facilitates trainings for staff to aid in ongoing development of staff; assists in enhancing staff's overall skills and development;
  • With the Representative Payee Program Manager, oversees and monitors all ongoing cases of direct reports;
  • Ensures that all documentation is completed by direct reports in a timely manner and within established deadlines as per agency and professional standards;
  • Provides immediate consultation and support around client and situational emergencies.
  • Provides services to clients in the Representative Payee Program and provides crisis intervention and brief support services to other clients of Bread for the City as needed and in coordination with Social Services staff social workers.

Cancer Patient Navigator

Bread for the City
01.2023 - 01.2024
  • Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
  • Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
  • Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
  • Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
  • Assisted patients in scheduling doctor and healthcare appointments.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
  • Coached patients on self-advocacy.
  • Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.

Representative Payee Coordinator

Bread for the City
08.2018 - 01.2023
  • Coordinates representative payee services for individual caseload of 280 clients who receive primary mental health support through certified community-based providers of the DC Department of Behavioral Health;
  • Works cooperatively and collaboratively with other members of the Representative Payee Program team, members of community-based mental health provider teams, and other members of client support systems
  • Provides direct service to payee consumers, which included, enrollment of new consumers; sharing of account information and resources during walk-ins
  • Follows up for the maintenance of eligibility for SSA benefits
  • Assists with budgeting and well-planned spending of benefits; and coordination with mental health team on issues of discharge and termination of services
  • Reviews and maintains records and develops documentation regarding changes in clients' situations that may impact benefit eligibility
  • Maintains clients' records by reviewing case notes; logging events and progress

Sales and Marketing Manager

The National 4-H Youth Conference Center
05.2017 - 07.2018
  • Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches
  • Assisted the sales team in developing marketing campaigns, tracking sales data, preparing and assisting with sales reports, coordinating e-mail and direct mail campaigns in coordination with Marketing Director
  • Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies

SMERF Sales Manager

St. Gregory Luxury Hotel & Suites
12.2008 - 04.2017
  • Maintain and manage an orderly work environment for 2 sales managers and DOS Support sales team by finalizing contracts and sending them to Sales & Marketing Coordinator/ Social clients and reservations
  • Provide Administrative Support for Sales Team, DOS, and Catering Department Research comp set by retrieving leads from Knowland Create prospect lists for various Market Segments for Sales Managers
  • Coordinate and assist with collateral materials, case studies, and marketing campaigns
  • Work Closely with the VP of Marketing on new advertising strategies and campaigns for the Hotel as well as the restaurant to boost sales
  • Interact closely with upper management to help meet various goals
  • Database management and maintenance
  • Handle all in-house marketing distribution using Photoshop and Dreamweaver; promos, newsletters etc
  • Focus on increasing sales revenue for the hotel through consistent marketing and customer service efforts
  • Support ongoing marketing initiatives set forth by the Marketing Manager
  • Generate and develop sales leads and contact potential clients to build business relationships Handle all social SMERF groups
  • Soliciting, Marketing & Closing business on Wedding blocks and other social room blocks

Independent Contractor/ Office Manager

Capitol Services Management, Inc
06.2008 - 09.2008
  • Provided excellent customer service to all visitors
  • Prepared all checks written through QuickBooks along with creating registers and journals for new companies
  • Provided Administrative support by filing, creating memos, correspondence, and ordering supplies
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
  • Handled scheduling and managed timely and effective allocation of resources and calendars
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices

Assistant Office Administrator

Management Concepts
09.2006 - 02.2008
  • Provided customer service for 200 to 450 students and 16 instructors; efficiently and effectively responding to requests
  • Handled incoming calls, greeting students and instructors in a friendly and professional manner; as well as; oversee and assist with classroom setup
  • Maintain the facility in neat and orderly conditions at all times
  • IT responsibilities include overseeing and assisting all computer problems; as well as; projectors, DVD player, video cameras and VCR
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
  • Replenished office supplies, placing new orders for restocking to maintain inventory

Administrative Assistant/Accountant

GALA Choruses
02.2006 - 06.2006
  • Maintained accounts receivables and accounts payables using QuickBooks
  • Maintained general ledgers and payroll; Handled all basic office duties which included filing, mail, shipping, faxing and preparing for big events
  • Reviewed and reconciled discrepancies in accounts and financial documentation
  • Reviewed general ledger entries for accuracy and completeness

Education

Master of Science - Social Work

Walden University
Minneapolis, MN
11-2024

BBA - Business Administration

Strayer University
Washington, DC
05.2021

High School Diploma - Business Administration, Marketing

Marriott Hospitality High School
Washington, DC
06-2002

Skills

  • Project management abilities
  • Report creation
  • Homeless and dual diagnosed populations
  • Document management
  • Patient relationship management
  • Decision-making
  • Relationship building
  • Communication
  • People skills
  • Active listening
  • Salesforce
  • RFMS Software

Timeline

Rep Payee Supervisor

Bread for the City
01.2024 - Current

Cancer Patient Navigator

Bread for the City
01.2023 - 01.2024

Representative Payee Coordinator

Bread for the City
08.2018 - 01.2023

Sales and Marketing Manager

The National 4-H Youth Conference Center
05.2017 - 07.2018

SMERF Sales Manager

St. Gregory Luxury Hotel & Suites
12.2008 - 04.2017

Independent Contractor/ Office Manager

Capitol Services Management, Inc
06.2008 - 09.2008

Assistant Office Administrator

Management Concepts
09.2006 - 02.2008

Administrative Assistant/Accountant

GALA Choruses
02.2006 - 06.2006

BBA - Business Administration

Strayer University

Master of Science - Social Work

Walden University

High School Diploma - Business Administration, Marketing

Marriott Hospitality High School

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