Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grant Webel

Fairlawn,Ohio

Summary

Dynamic Quality & Production Manager at Etactics with a proven track record in cross-functional leadership and data-driven decision making. Enhanced productivity by empowering teams and implementing strategic process improvements, resulting in significant operational efficiencies. Expert in regulatory compliance and risk mitigation, fostering a culture of excellence and accountability.

Overview

14
14
years of professional experience

Work History

Quality & Production Manager

Etactics
09.2018 - Current
  • Architected and Implemented the company's first formal Corrective and Preventive Action (CAPA) framework from the ground up, transforming the organization's problem-solving culture from reactive fixes to a proactive, data-driven methodology for risk mitigation
  • Established a comprehensive problem-solving lifecycle by pioneering a reactive Post-Mortem process for incident analysis and a proactive Pre-Mortem process to de-risk future projects
  • Spearheaded the design of a comprehensive, company-wide Change Management framework, providing a standardized playbook for evaluating, planning, and executing strategic initiatives; improving adoption while minimizing business disruption.
  • Developed and refined key operational processes, leading Policy and SOP creation, resulting in a 50% gain in task throughput while reducing instances of critical errors by over 70%
  • Currently leading the migration of the company's reporting infrastructure into AWS QuickSight, creating a centralized, informative, and flexible platform to enhance data-driven decision making for all departments
  • Revitalized my team's performance management and engagement by redesigning our 1-on-1 process to focus on empowerment and accountability, while actively building formal career ladders to provide clear growth plans and improve retention
  • Identified and oversaw multiple cost-savings initiatives, seeing new savings of as much as 30% on significant cost line-items.
  • Directed operational relationships with key vendors, payers, and high-value customers to perform integration efforts, ensure product roadmap alignment, drive swift resolution of incidents, and maintain high standards of service continuity

Restaurant General Manager

Hallrich Pizza Hut
04.2011 - 09.2018
  • Directed all operational and financial performance for a business unit with a team of up to 70 employees, holding full P&L responsibility.
  • Selected as a member of the "Innercrust" executive advisory council to consult directly with senior leadership on corporate strategy, policy, and long-range planning.
  • Proven turnaround specialist deployed to revitalize underperforming locations and spearhead new unit openings, driving significant improvements in revenue and market share.
  • Optimized operational efficiency by strategically managing Cost of Sales, labor budgets, and supply chain, while championing initiatives in talent development, marketing, and customer relations.

Education

Bachelor of Science - Computer Science

Dakota State University
Madison, SD
05-2018

Skills

  • Cross-Functional Leadership
  • Process Architecture
  • Organizational Change Management
  • Data-Driven Decision Making
  • Risk Identification and Mitigation
  • Root Cause Analysis
  • Strategic Planning & Execution
  • Policy & Procedure Management
  • Regulatory Compliance (HIPAA Expert)
  • Payer & Claim Rules
  • Healthcare Data & Analytics
  • Automation Implementation
  • Workflow Analysis & Alignment

Timeline

Quality & Production Manager

Etactics
09.2018 - Current

Restaurant General Manager

Hallrich Pizza Hut
04.2011 - 09.2018

Bachelor of Science - Computer Science

Dakota State University

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