Donvonta Henley
Milwaukee,WI
Summary
My goal is to obtain a position where I may utilize my skills and grow through hard work. My goal is to further my experience through on the job training and become a great asset to a rewarding organization. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shop Manager
Take 5 Oil Change
11.2023 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversee training of all employees
Assistant Manager
Valvoline Instant Oil
11.2022 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Warehouse Associate
Service First Staffing
07.2021 - 01.2022
- Consistently lifted materials weighing as much as Number pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
Cashier/Stocker
99 Cents Only
01.2017 - 06.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Answer customers' questions, and provide information on procedures or policies
- Help customers find the location of products
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Assist customers by providing information and resolving their complaints
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Pack and unpack items to be stocked on shelves in stockroom
- Store items in an orderly and accessible manner in supply rooms
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
Voter
Consumer Research
11.2015 - 02.2016
- Interview willing interviewees about elections
- Conduct interviews on a wide variety of topics
- Conduct telephone interviews using a CATI (Computer Aided Telephone Interviewing) System
- Interact with survey respondents in a polite and professional manner
- Participate in ongoing development through initial basic interviewer training, survey monitoring feedback, and other training programs
Education
High School Diploma -
Elsik High School
Houston, TX06.2017
Skills
- Strong attention to detail, self-motivation, and interpersonal skills
- Proficient oral and written communication skills
- Customer Services and Inventory awareness
- Communication
- Time Management
- Adaptability
- Recruiting and interviewing
- Employee scheduling
- Training
- Staff Management
- Sales growth
- Staff supervision
- Loading and unloading
- Assembly and production
- Lifting and sorting
- Flexible and Adaptable
- Sanitation Practices
- Chemical Handling
- Disinfection Practices
- Good Telephone Etiquette
- Invoicing
- Store operations
- POS Systems
- Inventory Management
- Performance Evaluations
Certification
Certified [Lube Technician], [Valvoline Instant Oil Change] - []
Timeline
Shop Manager
Take 5 Oil Change
11.2023 - Current
Assistant Manager
Valvoline Instant Oil
11.2022 - Current
Warehouse Associate
Service First Staffing
07.2021 - 01.2022
Cashier/Stocker
99 Cents Only
01.2017 - 06.2017
Voter
Consumer Research
11.2015 - 02.2016
High School Diploma -
Elsik High School
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